Vendor Manager

Clutch Canada; Phoenix (AZ); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Generous PTO Policy

12 Paid Holidays

Volunteer Time Off

Paid Parental Leave

401(k) Program

Wellness subsidies

Robust health insurance

Job summary

Clutch Canada is seeking a Vendor Manager to foster relationships with third-party maintenance vendors and enhance operations for single-family homes. The ideal candidate has 5+ years in vendor relationship management and strong analytical skills.

Offering competitive pay, the role is based in Phoenix, Arizona, and requires up to 3 days travel weekly. Various benefits include a generous PTO policy and 401(k) program.

Qualifications

• 5+ years of experience leading vendor relationships.
• Experience with residential Repairs and Maintenance field operations.
• Strong analytical skills for performance evaluation.

Responsibilities

• Build and manage vendor relationships.
• Drive vendor performance against KPIs.
• Utilize analytics for operational decisions.

Skills

Vendor relationship management

Analytical capabilities

Pricing strategies

Communication skills

Organizational skills

Tech-savvy

Tools

Google Suite

Job description

About the Role

A Vendor Manager at Roofstock is pivotal in fostering mutually beneficial relationships with third‑party maintenance vendors across our portfolio of single‑family homes. Our Vendor Managers are responsible for building and managing a robust vendor network that aligns with our demands for Repairs and Maintenance (R&M), Turn, and Renovation services. In addition to overseeing operational needs, the Vendor Manager will focus on optimizing performance against Key Performance Indicators (KPIs) and ensuring adherence to Service Level Agreements (SLAs). This role requires a strategic and data‑driven individual with a strong background in vendor relationship management.

Responsibilities

• Creating and nurturing mutually beneficial relationships with third‑party maintenance vendors
• Building and managing a vendor network that meets R&M, Turn, and Renovation demand and operational needs
• Driving vendor performance against established KPIs and ensuring adherence to SLAs
• Driving product adoption of the vendor portal
• Utilizing reporting and analytics to make data‑driven decisions that enhance operational effectiveness
• Conducting market visits to review vendor quality, build rapport, and vet potential new vendors
• Delivering and reviewing vendor performance feedback to the vendor network on a monthly and quarterly basis
• Identifying sourcing gaps, prioritizing needs, and recruiting vendors
• Negotiating and establishing set pricing structures to optimise cost management.
• Serving as the vendor's voice to internal Roofsters, ensuring effective communication and collaboration.
• Providing support to the internal operations team, demonstrating adaptability in addressing operational challenges
• Managing, documenting, and resolving escalations
• Collaborating and working cross‑functionally in a team environment

Qualifications

• 5+ years of experience leading, developing, and growing vendor relationships
• Experience with residential Repairs and Maintenance field operations
• Strong analytical capabilities to evaluate performance and an understanding of fair and optimal pricing structures
• Excellent planning, organisation, and delivery skills, and comfortable in high‑pressure situations
• Excellent attention to detail
• Ability to communicate effectively with internal stakeholders and external customers
• Excellent interpersonal skills and effective communication to work successfully with a range of stakeholders, including regional employees, field staff, office staff, executive leadership, and external customers
• Thrives in a fast‑paced and startup environment
• Tech‑savvy
• Experience in making data‑driven decisions utilizing reporting
• Proficient in Google Suite applications, including Docs, Sheets, and Slides with demonstrated expertise in efficient document creation, collaboration, and data management.

Travel

Travel required: up to 3 days per week, twice monthly

Location

Phoenix, Arizona

Compensation

$80,000/yr. - $90,000/yr. range annually

Compensation may be adjusted based on experience, skills, and interview performance.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job‑related knowledge, skills, experience and other job‑related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401(k) Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Work Eligibility and Background Check

Must be authorised to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, colour, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy‑related condition, marital status, height and/or weight.