Vendor-Managed Inventory (VMI) Specialist

Quest Safety Products, Inc; Indianapolis (IN); Sur place; USD 38 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Life insurance

Vacation, sick time, and personal days

Paid holidays

Retirement plan with employer match

Professional development

Résumé du poste

Quest Safety Products, Inc. is seeking a Vendor-Managed Inventory (VMI) Specialist for on-site support in the greater Indianapolis area. You will handle product disbursement, inventory management, and occasional visits to customer facilities to manage stock and restock inventory.

The role requires advanced Excel skills, familiarity with Epicor Prophet 21, and strong customer service communication. You will work Monday–Friday, with potential overtime, supporting safety and PPE product

Qualifications

• Advanced Excel skills including pivot tables and VLOOKUP/XLOOKUP.
• Strong customer service orientation with professional communication.
• Ability to read, write, and speak English fluently.

Responsabilités

• Make on-site program replenishments and disbursements.
• Maintain vending software content and inventory levels.
• Receive purchase orders and create new items/bins in CM Client.
• Perform biweekly cycle counts and reconcile inventory.
• Troubleshoot vending machine issues and counts.
• Deliver direct shipments to end users as required.
• Communicate customer concerns to supervisor and resolve issues.
• Perform stockroom duties including receiving, put-away, and rotation.
• Assist with on-site visits to other customer locations as needed.

Connaissances

Advanced Excel

Customer focus

English fluency

Formation

High school diploma

Outils

Epicor Prophet 21

Description du poste

Quest Safety Products Inc. is a growing safety and supply chain company serving critical markets including life sciences manufacturing, energy, utilities, construction, and nuclear safety. As both a full-line safety distributor and manufacturer of disposable protective apparel, we help customers protect their people, products, and operations through quality products, technical expertise, and reliable support.

Quest is certified ISO 9001, rated in the top 22% by EcoVadis for sustainability, recognized as a Top 50 SBA HUBZone company in America, and named an SBA Small Business of the Year in 2025.

LOCATION

On-site | 5720 W Minnesota Street, Indianapolis, IN 46241 and at a customer facility in Lebanon, Indiana. We are also servicing customer sites in the greater Indianapolis area.

HOURS

Monday–Friday, 7:30 AM to 4:30 PM

PAY RATE

To be discussed in the interview with Human Resources. This is a full-time/regular job opportunity (40 hours/week, Monday – Friday, with overtime potential of 1-3 hours per week). Exact compensation may vary based on skills and experience. We use market salary data to ensure we pay competitively.

ABOUT THE ROLE

Within the Vendor-Managed Inventory (VMI) Specialist position, activities include product disbursement and other basic inventory management activities at the customer location. In working with the other VMI team members, there will be times you may visit other customers around the Indianapolis area to deliver product and manage customer inventory.

This position will utilize the functionality of systems and applications such as Epicor Prophet 21 (P21) and the Microsoft Office suite (specifically MS Excel). The tools that will be employed would include desktop computers, laptops, and tablets. Customer interface communication skills are required. It is also expected that the person in this position will have a basic understanding of site-specific performance metrics. This is a combination of customer service, material handling, sales, and inventory management, i.e., lifting and moving boxes of product (20-60 lbs.) for customer inventory restocking in addition to performing some inventory analysis.

ESSENTIAL FUNCTIONS

• Make on-site program replenishments and disbursements.
• Follow well-defined procedures as outlined by best practices, SOPs, and work instructions.
• Maintain industrial vending machine software content; monitor and maintain inventory levels within vending solutions and replenish stock at customer site(s).
• Become familiar with the CribMaster ATR Prolock units and CM Client database to accurately receive purchase orders, create new items/bins, rework bins, locate transactions, etc.
• Monitor weekly vending transaction reports and conduct biweekly cycle counts on inventory to ensure accuracy.
• Identify and troubleshoot issues with the vending machines/counts that may arise.
• Make independent decisions and utilize available resources to meet customer requirements.
• Analyze, maintain, and reconcile various customer and Quest reports to ensure all requirements are met.
• Listen to customer concerns, effectively diffuse dissatisfaction, troubleshoot, and quickly identify a course of action with a goal of first call resolution within established turnaround times.
• Communicate with the supervisor regarding any customer issues or potential problems.
• Maintain knowledge of new policies and enhancements of Quest and its products and services.
• Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
• Deliver direct shipment orders to end users; perform deliveries as required.

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Valid driver’s license with a clean driving record
• Ability to read, write, and speak English fluently
• High level of confidentiality with both the customer and Quest
• Proactive communicator with strong follow-through and customer focus including always maintaining a professional appearance
• Ability to use a computer and possess intermediate skills in Microsoft Office (especially Excel)
• Ability to reconcile various reports to ensure customer requirements are met
• Day travel by vehicle around greater Indianapolis area – company Sprinter van or small box truck, and also personal vehicle with mileage reimbursement
• Strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site

WORK CONDITIONS

• Work independently at customer locations; in and around shipping/receiving docks, stock rooms, and storage locations; operation of various pallet jacks and dollies; also, in an office environment with standard office equipment such as a personal computer or laptop and smartphone
• Stand, walk, and/or sit for long periods of time
• Bend, stoop, lift, push, and pull daily; occasionally up to 60 lbs.
• Ability to use material handling equipment such as push carts and pallet jacks
• Depending on the work area, personal protective equipment may be required, including lab coats, coveralls, hoods, face masks, hairnets, safety gloves, safety glasses, steel-toed shoes, and/or bump hats.

MINIMUM REQUIREMENTS

• Advanced Excel skills such as pivot tables, VLOOKUP/XLOOKUP, and data analysis
• Experience in or familiarity with safety products/PPE, MRO, industrial distribution, or manufacturing environments
• Experience in on-site customer support or field-based operations
• Experience with vendor-managed inventory (VMI) or consignment inventory

BENEFITS

• Medical insurance
• Dental insurance
• Life insurance
• Vacation, sick time, and personal days
• Paid holidays
• Retirement plan with employer match up to 3% after one year of employment
• Positive work environment and company culture
• Job training and professional development

MORE ABOUT QUEST SAFETY PRODUCTS

Quest Safety Products is a full-line distributor of safety and environmental abatement products and disposable protective apparel. We are a focused and driven team, committed to helping our customers protect their people, products, and facilities.

Our team is committed to finding the best safety equipment on the market, educating safety professionals on the products they use, and reinforcing safety cultures with best-practice solutions.

We are a Minority Business Enterprise and HUBZone-certified business. We believe that diversity and inclusivity fuel innovation and bring out the best in co-workers and the company.

Quest is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.