Vendor Managed Inventory Representative

Field Fastener; Machesney Park (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid vacation

Paid holidays

Quarterly bonuses

Job summary

Field Fastener in Machesney Park, IL is seeking a VMI Customer Service Representative. This full-time, on-site role focuses on providing on-site customer service, monitoring and replenishing customer inventory, and representing Field at customer locations. The position reports to the VMI Team Leader and requires lifting up to 50 lbs and limited supervision.

Starting hourly pay is $18–$20. Benefits include Medical, Dental, Vision, 401(k), paid vacation/holidays, and quarterly bonuses.

Qualifications

• High School diploma or GED equivalent.
• 1–3 years in a customer service and/or warehouse role with customer interaction.
• Experience in a fast-paced, team-based environment.
• Ability to lift and carry 50 lbs repeatedly.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Serve as primary customer contact, manage inventory levels, create orders, and build relationships.
• Stage and deliver product within the customer’s facility and resolve issues.
• Maintain organized space for racks and labels and participate in training programs.
• Use a portable scanner to collect inventory data and report to Field.
• Collaborate with customer sites and Field account managers to ensure system meets expectations.

Skills

Customer service

Communication

Teamwork

Problem solving

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Company Overview:

Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support. We currently have locations in Rockford, IL (headquarters), Texas, South Carolina, Ohio, Oregon, Mexico, and Taiwan. For over 30 years, Field has grown an average of 19% annually because of its dedication to lowering our customers overall cost and improving quality through a technical approach to fasteners. By joining Field, you will experience an exceptional culture built on Integrity, Commitment, Teamwork, Innovation, Flexibility, and Fun!

Field was recognized by INC. magazine as one of the fastest growing privately owned companies in the USA. Field has been recognized nationally by Great Places to Work as one of the Best Small Companies in America, ranking #8 nationally among small companies and #5 nationally among manufacturing/production companies. For several years, Field has been recognized locally by the Rockford Register Star as one of the top Employers in the area.

At Field, having a great culture is more than a priority – it’s everything.

For more information about our culture and company, please watch this Culture Video.

All full-time positions at Field are eligible for benefits including Medical, Dental, Vision, Life Insurance, 401(k), Life Coaching, paid Vacation, paid Holidays, paid Volunteer Time, quarterly Bonuses, and more!

Visit our Careers page for a complete list of benefit offerings.

Position Summary:

This is an hourly, full-time position with exact hours of work each week depending on business needs; as a result, overtime work may be required to support the customer. Our VMI team plays a key role in ensuring Field’s customers experience exceptional service and inventory reliability. The VMI rep is friendly, organized, detail oriented, a problem solver, results oriented, possesses the ability to work with limited direct supervision, and can effectively represent Field while working within a customer location or on the road. The focus of this position is to provide on-site customer service for our customers while monitoring, ordering, and replenishing customer inventory of our parts. This position will require the person to live within a reasonable commute to the site location.

This position reports to: VMI Team Leader

This position has direct reports: No

Location: Machesney Park, IL

FLSA Hourly/Salary: Starting Hourly Pay $18-$20

Essential Functions:

• Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
• While serving as a primary customer contact, stage and deliver product within the customer’s facility, manage inventory levels, create orders, and build positive relationships with customers.
• Requires repeated lifting, carrying, bending, and reaching while handing cartons of product up to 50 pounds.
• Work with the customer and company to resolve any quality and delivery issues.
• Seek additional opportunities at customer locations to add to Field’s existing business.
• Maintain a clean and organized space for our racks, bins, and keeping clean labels.
• Actively participate in Field’s training programs to grow/enhance product knowledge, system efficiency, and customer engagement skills.
• Work with our customer’s in-house representatives and Field’s account managers to ensure that the system meets the expectations of our customers and Field.
• Use a portable scanning device to collect inventory data at client location and report to Field.
• Interact with various customer departments and personnel both within customer businesses and within Field.
• Participate in the continual development and improvement of our inventory management systems.
• Follow all safety policies and procedures at Field and customer locations.

Education, Skills and Experience Required:

• High School diploma or GED equivalent.
• Polite and professional manner.
• A demonstrated commitment to embracing Field’s Core Values, Fieldamentals, and Mission Statement.
• Minimum 1 – 3 years’ experience in a customer service and/or warehouse role with customer interaction.
• Experience working in a fast-paced, team-based environment.
• The ability and motivation to be successful with limited direct supervision.
• Proven ability to communicate effectively with team members, customers, and suppliers; including the addressing of conflicts and concerns to bring about the desired results.
• Ability to lift and carry 50 lbs. repeatedly.
• Valid Driver's License or ability to be transported to customer locations as needed.
• Effectively serve as the “Face of Field” to our customers.
• Ability to work extra hours as needed.
• Proficient with Microsoft programs including Word, Excel, and Outlook.

Additional Skills Preferred:

• Fastener knowledge.
• Industrial distribution, warehouse, or customer service experience.
• Experience with Prophet 21.

$18 - $20 an hour

Field provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please view our Texting privacy policy here : https://1976772.fs1.hubspotusercontent-na1.net/hubfs/1976772/Privacy%20Policy%20%20Employ%20-%20Texting%20Field%20Fastener.pdf

and our Terms of Service agreement here. https://1976772.fs1.hubspotusercontent-na1.net/hubfs/1976772/TOS-%20Employ%20-%20Field%20Fastener.pdf