Vendor Engagement Analyst

Rollins, Inc.; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Employee discounts

Paid Time Off

Job summary

A leading pest management company seeks a Data Administrator in Atlanta, GA. You will enhance customer satisfaction by providing key performance analytics and managing vendor relationships. Responsibilities include coordinating pest control services, generating reports, and recommending process improvements. Ideal candidates hold a Bachelor's degree and have experience in vendor analytics. A competitive benefits package and a dynamic work environment await you.

Qualifications

• Bachelor's Degree from a four-year college or university or five years of related experience.
• Preferred 3-5 years of experience in vendor analytics.
• Excellent interpersonal communication skills.

Responsibilities

• Work with third-party vendors for pest control services.
• Create a tailored playbook to manage work orders.
• Audit account changes submitted by field personnel.

Skills

Interpersonal communication

Analytical skills

Organizational skills

Proficiency in MS Excel

Vendor management

Education

Bachelor’s Degree

5 years of related experience

Tools

MS Excel

MS Access

BOSS

JDE

Job description

Job Overview

Data Administrator plays a vital role in aligning quality, cost, and delivery speed with customer expectations. In this position, you’ll analyze the key performance elements outlined in our service level agreements and translate them into actionable insights. You’ll also support the development of a performance‑rating system for our Pest Control Third‑Party Vendors, ensuring accountability and continuous improvement. Your focus on efficiency and long‑term sustainability will help elevate customer satisfaction and support our commitment to exceptional service.

Responsibilities

• Work with National Accounts Customers’ third‑party vendors to coordinate pest control services, utilizing multiple proprietary applications and performing complete analysis of each to identify customer and branch trends.
• Bolster customer satisfaction by creating a tailored playbook of customer requirements to manage work orders, meet customer demand, service requests, and communicate service status internally and externally.
• Audit, accept or reject account changes submitted by field personnel, National Accounts sales organization, Orkin franchises, Rollins brands, and support the above teams as an active liaison.
• Generate and analyze daily reports to coordinate preventative maintenance and repair, audit work orders, rectify unsatisfied services, prioritize time‑sensitive issues, and proactively identify breakdowns in communication to maintain service levels and strengthen customer confidence.
• Collaborate with service branches to ensure emergency situations are handled, recorded, and closed appropriately; analyze closing trends and recommend best practices to both branches and customers.
• Negotiate and analyze service prices to ensure mutual benefit.
• Manage the price increase/decrease portion of the business.
• Manage client relationships as they relate to work orders and distinct services.
• Make day‑to‑day decisions related to vendor management independently.
• Recommend process improvements and increased service frequencies based on report analysis.
• Proactively brainstorm solutions to boost efficiency and sustainability.

Benefits

• Challenging position with a financially stable and reputable company.
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Employee discounts, tuition reimbursement, dependent scholarship awards.
• Paid Time Off.

Why Choose Orkin

• Founded in 1901, Orkin is a global residential and business service provider that delivers accurate, comprehensive, and efficient pest management services for residential and commercial customers.
• The pest management industry is growing and is a recession‑resistant line of business.
• Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

• Bachelor’s Degree (BA) from a four‑year college or university, or five years of related experience and/or training.
• Preferred 3‑5 years of business experience in a relevant vendor analytics role.
• Excellent interpersonal communication skills, written and oral, to solicit, analyze, and document customer requirements.
• Fast, efficient, and quality solutions; subject‑matter expertise with customer, reporting, and scheduling requirements.
• Proficient with MS Excel, MS Access, MS PowerPoint, and MS Word.
• Proficiency with internal systems: BOSS, 360, Q‑Port, NGS Queries, and JDE.
• Maintain assigned databases and work with large data sets.
• Handle pressure situations professionally and meet time guidelines and constraints.
• Excellent organizational skills, detail‑oriented.
• Work independently or with a team to achieve organizational goals.
• Be available to customers outside regular hours to fast‑track trouble calls with branches.

Physical Demands / Working Environment

• Require the ability to pass a drug screen and background checks; candidates must have the ability to perform the requirements of the job with or without accommodations.

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Learn more about Rollins careers as well as our diversity, equity and inclusion efforts on our careers page: www.careers.rollins.com

Orkin, Inc. is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.