Vendor Enablement Specialist

ABB; Indiana (PA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, Life & Disability

401k with company contributions

Vacation & Holidays

Employee discount program

Job summary

ABB Inc. in the United States seeks a Vendor Enablement Specialist to coordinate onboarding, portal registrations, and supplier data across client platforms.

You will drive end-to-end case management, manage registrations, and ensure accurate, compliant supplier representations while collaborating with Sales, Accounting, Compliance, and Risk teams. Experience with Salesforce, strong communication, and a focus on timely issue resolution will support revenue continuity and adherence to ABB's Code

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years of experience in a similar sales role.
• Good understanding of sales operations in electrification services.
• Effective communication and interpersonal skills.
• Ability to collaborate across divisions.

Responsibilities

• Case Management & Workflow Ownership: Owns end-to-end case management, coordinating and actioning requests initiated by Front End Sales, Portal Administration, and other internal departments through Salesforce and shared inbox channels.
• Vendor Onboarding & Portal Registration: Manages supplier onboarding requests by completing vendor registration forms, complex client surveys, and portal setup across client platforms.
• Corporate Structure & Information Governance: Distinguishes ABB Inc./ABB Ltd. relationships and ensures compliant client communications.
• Inbox & Communication Management: Monitors multiple inboxes, portal notifications, PO routing, and case management.
• ELSE-Advisory Operator: Handles client inquiries through ELSE-Advisory Support Line.
• Supplier Profile Accuracy & Compliance: Maintains active, compliant supplier presence across systems in line with ABB Code of Conduct.
• Access & User Management: Manages user access across platforms and preserves access during org changes.
• Issue Identification & Resolution: Resolves access errors, registration conflicts, and routing issues; collaborates with Accounting.
• Client Survey & Questionnaire Coordination: Coordinates complex client questionnaires with SMEs for sign-off.
• Insurance Certificate & Compliance Documentation: Coordinates with Risk Management for required documents.
• Cross-Divisional Collaboration & Escalation: Partners with other ABB divisions to address conflicts and improve processes.
• Policy & Acknowledgement Authorization: Executes client policy acknowledgments and routes for legal review when needed.
• Client-Facing Communication & Sales Support: Provides professional updates and supports client calls on onboarding topics.
• Documentation, Audit Readiness & Process Standardization: Records vendor docs and supports ISO-aligned processes.
• ViewPoint Access Support: Assists in user access and region creation.
• Performance Monitoring & Continuous Improvement: Tracks metrics and advocates for Vendor Enablement expansion.

Skills

Communication skills

Negotiation

Interpersonal skills

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Sales Manager

__

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Vendor Enablement is a critical operational function responsible for ensuring ABB Inc. is accurately represented, established, compliant and fully functional as a supplier within customer-managed platforms and procurement systems. As a key contact for Front End Sales and Clients, the function supports onboarding through vendor registration forms, complex surveys, and portal administration; engaging internally and externally to establish and maintain the digital trade relationship.

Vendor Enablement Specialists serve as a central point of coordination and support across Sales, Accounting, Compliance, HSE, Risk Management, and Contract teams, ensuring alignment between internal operations and external (client) system requirements. As a member of this team you will operate within Case Management, navigate multiple platforms, manage shared inboxes, and support special administrative projects: requiring strong prioritization, cross-functional awareness, and timely resolution of requests. Through this work the role directly supports revenue continuity by enabling timely registration, transaction processing, accurate purchase order routing, maintaining system visibility and user management.

Your Responsibilities

• Case Management & Workflow Ownership: Owns end-to-end case management, coordinating and actioning requests initiated by Front End Sales, Portal Administration, and other internal departments through Salesforce and shared inbox channels.
• Vendor Onboarding & Portal Registration: Manages supplier onboarding requests by completing vendor registration forms, complex client surveys, and portal setup across a diverse range of client-managed procurement platforms (e.g., SAP Ariba, Coupa, Jaggaer, Oracle, GEP, risk assessment and management platforms, and others). Serves as the Super User/Portal Administrator.
• Corporate Structure & Information Governance: Applies comprehensive knowledge of ABB's corporate hierarchy and parent-subsidiary relationships to accurately distinguish client inquiries between ABB Inc., ABB Ltd., and subsidiary entities. Determines what corporate structure and ownership information is appropriate to share while maintaining confidentiality of sensitive organizational mapping, ensuring all client-facing communications reflect ABB's actual legal entity relationships with precision and compliance intent.
• Inbox & Communication Management: Monitors and actions multiple shared inboxes including portal administration notifications, purchase order routing (x2), and case management, in addition to individual inbox management.
• ELSE-Advisory Operator: Receive and resolve Client inquiries through TalkDesk via ELSE-Advisory Support Line - handling approximately 4-6 occasional calls per day.
• Supplier Profile Accuracy & Compliance: Maintains an active, accurate, and compliant supplier presence across all client procurement systems. Ensures ABB Inc. is consistently and correctly represented in alignment with ABB's Code of Conduct, and that no unauthorized or duplicate platform registrations (e.g., duplicate ANIDs in SAP Ariba) create compliance risk, subscription cost exposure, or revenue disruption.
• Access & User Management: Manages user access across all administered platforms, including granting access to Front End Sales Representatives, Accounting, Contracts, Cyber and Data Specialist. Ensures continuity of platform access during organizational transitions or role changes, preventing loss of client connections that may impact revenue.
• Issue Identification & Resolution: Identifies and resolves platform access errors, registration conflicts, duplicate accounts, and routing issues that may impact transaction processing or delay operational workflows. Partners with Accounting and Finance colleagues to troubleshoot purchase order and invoicing discrepancies.
• Client Survey & Questionnaire Coordination: Interprets and completes complex client-required questionnaires and vendor surveys, drawing from an internal knowledge base and coordinating with subject matter experts (HSE, Legal, Risk Management, Cyber/Data/Security, Integrity, and Sustainability) for review and authorization signatures when required. Sends completed drafts to subject matter experts for affirmation rather than burdening them with raw completion, maintaining efficiency while ensuring accuracy and accountability.
• Insurance Certificate & Compliance Documentation: Coordinates with Risk Management to obtain and upload required insurance certificates and compliance documentation to client portals. Manages platform-specific requirements (e.g., Avetta, ISN) and ensures appropriate documentation is provided based on client agreement status.
• Cross-Divisional Collaboration & Escalation: Partners with colleagues across ELSE-Advisory Services, and other ABB divisions to address shared client platform conflicts, resolve ANID discrepancies, and establish best practices. Escalates appropriately to Legal, Contracts, or Management when authorization signature or subject matter expertise is required. Collaborates to improve cross-divisional supplier registration process.
• Policy & Acknowledgement Authorization: Executes client policy acknowledgements and compliance confirmations on behalf of ABB Inc. when signature authorization is not required, while appropriately routing documents requiring legal review or executive authorization to the correct departments. This distinction reduces process delays while maintaining integrity and compliance.
• Client-Facing Communication & Sales Support: Provides clear, professional client-facing communication including status updates and platform alignment discussions. Supports Front End Sales on client calls to ensure clarity around onboarding, supplier profile updates, and platform‑related matters: always representing ABB Inc. with consistency and professionalism.
• Documentation, Audit Readiness & Process Standardization: Ensures all vendor registration documentation is accurately recorded, organized, and maintained to support historical tracking and audit readiness. Contributes to ISO‑aligned process documentation designed for scalability, succession planning, and potential expansion to additional ABB divisions.
• ViewPoint Access Support: Assists in user access, site and region creation as needed.
• Performance Monitoring & Continuous Improvement: Tracks request volume, trends, and resolution patterns. Identifies process improvement opportunities, monitors risks, and communicates findings to management. Supports the ongoing business case for formalizing and expanding the Vendor Enablement function within ABB.

Your Background

• High School Diploma/GED required + Bachelor’s degree OR equivalent years of experience.
• 2+ years of experience in a similar Sales role.
• Good understanding of sales operations in electrification services.
• Good understanding of the customer’s problems needs and challenges as well as industry-specific knowledge preferred.
• Effective communication & interpersonal skills with great negotiation and influencing skills.

What's In It For You

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB Benefit Summary For Eligible US Employees

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $55,000 and $65,000 annually.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?