Vending Operations Coordinator

POP MART Americas Inc.; Los Angeles (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Job summary

POP MART Americas is seeking an Operations Coordinator to oversee daily ROBO Shop operations across multiple units. You will ensure stock, cleanliness, and uptime, while coordinating restocks, installs, and upgrades with internal teams and vendors.

The role requires on-site work five days a week in retail environments, strong organizational skills, and the ability to manage timelines and field issues promptly.

Qualifications

• Strong reliability & time management.
• Problem-solving and independent decision-making.
• Attention to detail and operational discipline.
• Customer service mentality.
• Comfort in fast-paced field environments.
• Ability to manage timelines and coordinate multiple stakeholders.
• Strong organizational skills for tracking installation milestones.
• Familiarity with dashboards and basic troubleshooting tools.

Responsibilities

• Manage a multi-unit POP MART ROBO Shop, performing regular onsite visits.
• Respond to machine alerts, stockouts, and operational issues.
• Recruit teams or 3rd party partners to operate ROBO Shop.
• Coordinate with restocking teams, vendors, and internal support.
• Perform field audits: inventory accuracy, cleanliness, visual merchandising.
• Log visit notes with photos and launch status reports.
• Conduct basic troubleshooting and escalate complex issues.
• Ensure uptime KPIs and brand standards pre-launch.
• Assist with vendor scheduling and on-site troubleshooting during installs.

Skills

Reliability & time management

Problem solving

Attention to detail

Customer service

Fast-paced environment

Timeline coordination

Organizational skills

Dashboard tools

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 ROBO Shop across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Opportunity Overview

The Operations Coordinator is responsible for the daily operation of multiple POP MART ROBO Shop units, ensuring they are stocked, clean, functional, and performing at peak efficiency. This role is the frontline operator, providing field insights, performing routine audits, and coordinating restocks, recruiting and service actions across their assigned areas. Additionally, this role supports the project management of new ROBO Shop installations, relocations, and upgrades, ensuring all launch activities are executed on time and meet operational standards. We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.

What You Will Achieve

Manage a multi‑unit POP MART ROBO Shop, performing regular onsite visits. Respond to machine alerts, stockouts, and operational issues promptly. Recruiting individuals, teams, or 3rd party partners to operate ROBO Shop. Coordinate with restocking teams, vendors, and internal support. Perform field audits: inventory accuracy, cleanliness, visual merchandising compliance. Log visit notes, upload photos, and maintain accurate records. Conduct basic troubleshooting and elevate technical issues. Ensure product availability and uptime KPIs are met. Execute resets, seasonal updates, and product transitions. Support the end‑to‑end execution of new ROBO Shop installations, relocations, and upgrades. Coordinate with internal teams (Retail Store Operations, Supply Chain, Allocation, etc.) to ensure launch readiness. Perform on‑site installation tasks including basic setup, machine testing, merchandising, and initial calibration. Document installation progress through photos, checklists, and launch status reports. Validate machine functionality and QC standards before handoff to Operations. Assist with vendor scheduling, access coordination, and on‑site troubleshooting during installs. Ensure all new ROBO Shop meet brand, merchandising, and performance standards pre‑launch.

What You Will Need

Strong reliability & time management. Problem-solving and independent decision-making. Attention to detail and operational discipline. Customer service mentality. Comfort in fast-paced field environments. Ability to manage timelines and coordinate multiple stakeholders. Strong organizational skills for tracking installation milestones. Tools & Technical Skills: Internal dashboards (inventory, sales, alerts) Basic mechanical troubleshooting Smartphone-based reporting tools Installation checklists & launch management tools Basic familiarity with installation hardware and machine setup. Physical Requirements Lift/carry 20–40 lbs (product cases) Stand, walk, and drive for extended periods. Comfortable working in malls, retail centers, airports. Ability to assist with basic machine installations and on‑site setup tasks.

What We Offer

• Market‑competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on‑job training to ensure employees are equipped with the most up‑date skill sets and knowledge.
• Career development: we work with you to advance your career through short‑term assignments, and new experiences, etc.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S. Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience. This position may be eligible to participate in a company incentive program. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially.

Equal Employment Opportunity

POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Reasonable Accommodation

Reasonable Accommodation POP MART Americas is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements laid out in this job description are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions by contacting [e-mail]. POP MART Americas welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability‑related accommodation during the recruitment process, please contact our HR Department at [e-mail].

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S. Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience. This position may be eligible to participate in a company incentive program. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially.

Equal Employment Opportunity

POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.