Vehicle Titles Administration Manager

SAFCO; Pompano Beach (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company in Pompano Beach seeks a dynamic Vehicle Titles Manager to lead vehicle title processing. You will ensure compliance with state and federal regulations while managing a team to enhance operational efficiency. Ideal candidates have strong leadership skills and a thorough understanding of DMV processes, aiming to drive continuous improvement in title management operations.

Qualifications

• 5+ years of experience in vehicle title processing, 2+ years in a supervisory role.
• In-depth knowledge of DMV processes across multiple states.
• Proven team development skills with strong attention to detail.

Responsibilities

• Oversee the vehicle title process and ensure compliance.
• Manage and support the Titles Specialist, including hiring and training.
• Identify opportunities for operational improvements and implement efficiency initiatives.

Skills

Leadership

Attention to detail

Communication

Problem-solving

Tools

Microsoft Office Suite

Title management systems

Job description

The Vehicle Titles Manager leads and oversees all aspects of vehicle title processing. This role is responsible for ensuring compliance with all state and federal title regulations, supervising a high-performing Titles Specialist, and continuously improving processes to support operational efficiency and accuracy. The ideal candidate will bring a strong background in title management, leadership, and cross-functional collaboration.

Key Responsibilities:

Title Processing

• Oversee the end-to-end vehicle title process, including verification of documentation, submission to DMVs, and resolution of title-related issues.
• Ensure timely and accurate title transfers, lien recordings, and releases.
• Work with outside remarketing vendor to provide titles to expedite vehicles to auction.
• Manage and support the Titles Specialist, including hiring, onboarding, training, and performance evaluation.
• Foster a positive, accountable team culture focused on accuracy and service excellence.

Compliance

• Ensure full compliance with all relevant state and federal regulations governing vehicle titling, registration, and lien documentation.
• Monitor legislative changes and adjust internal processes as needed.

Record & Inventory Management

• Maintain accurate, organized records of all title transactions, including ownership histories and outstanding liens.
• Oversee the physical and digital title inventory and ensure proper record keeping.
• Maintain and develop reporting for titles statuses to provide to Sr. Management.
• Maintain titles vault; organization, including but not limited to pulling documents, scanning and filing according to new title status.
• Maintain title and contract documents in accordance with Company, state and federal regulations.

Customer Service

• Serve as a resource for internal teams and external customers regarding title-related inquiries.
• Resolve escalated issues promptly to ensure a positive experience.
• Oversee the collection of applicable fees, process payments, and prepare reports related to title activities.
• Reconcile financial discrepancies and ensure compliance with internal controls.

Cross-Department Coordination

• Collaborate with departments such as Sales, Originations, and Accounting to ensure seamless title processing.
• Collaborate with Account services to resolve customer and dealerships issues and questions regarding titles
• Serve as a liaison between internal teams and external agencies (e.g., DMVs).

Training & Development

• Develop, implement, and maintain training programs to ensure team proficiency and regulatory awareness.
• Promote continuous learning and professional development.

Process Improvement

• Identify opportunities for operational improvements and automation within title processing workflows.
• Implement and track efficiency initiatives that enhance speed and accuracy.
• Establish and enforce controls to detect and prevent title-related fraud.
• Investigate irregularities and take corrective action when necessary.

Qualifications:

• 5+ years of experience in vehicle title processing, with at least 2 years in a supervisory or management role
• In-depth knowledge of DMV processes and regulations in multiple states
• Proven leadership and team development skills
• Strong attention to detail and excellent organizational abilities
• Effective communication and problem-solving skills
• Proficiency in title management systems and Microsoft Office Suite
• Experience in financial reporting and inventory management is a plus