Vehicle Technology Expert — Customer Experience

Open Road; East Brunswick Township (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Open Road Auto Group is seeking an Automotive Genius in New Jersey to enhance the customer experience by delivering vehicle orientations and technology demonstrations. You will explain infotainment, navigation, and connectivity features, and assist customers with setting up vehicle technology.

The role focuses on helping customers feel confident and excited about their new vehicle, while supporting sales and service teams with product questions and staying current on features and updates.

Qualifications

• Automotive experience preferred, but not required.
• Strong interest in vehicles and automotive technology.
• Excellent communication and presentation skills.
• Friendly, patient and customer-focused personality.
• Comfortable learning and explaining new technology.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced dealership environment.

Responsibilities

• Deliver an exceptional customer experience from vehicle delivery through ownership.
• Conduct new vehicle orientations and technology demonstrations.
• Explain infotainment, navigation, Bluetooth, apps, driver-assistance and connectivity features.
• Help customers pair smartphones and set up vehicle technology.
• Support sales and service teams with product and technology questions.
• Stay current on new vehicle features, technology and manufacturer updates.
• Build strong relationships with customers and become their go-to product expert.

Skills

Automotive interest

Communication

Presentation

Customer focus

Tech explainability

Job description

Open Road Auto Group is seeking an Automotive Genius in New Jersey to enhance the customer experience by delivering vehicle orientations and technology demonstrations. You will explain infotainment, navigation, and connectivity features, and assist customers with setting up vehicle technology.

The role focuses on helping customers feel confident and excited about their new vehicle, while supporting sales and service teams with product questions and staying current on features and updates.