Vehicle Support Specialist

PACCAR; Lewisville (TX); On-site; USD 71,000 - 97,000; Full time

Benefits offered by this job

401k matching

Pension plan

Paid time off

Job summary

PACCAR Parts in Lewisville, TX seeks a Vehicle Support Specialist to become an expert on PACCAR Engines, Aftertreatment, and chassis electrical systems. You will provide direct Tier 1 technical support to dealer technicians, review troubleshooting results, and ensure maximum uptime by following up on repairs.

You will also support engine and chassis software applications, participate in cross-functional projects, and pursue continuous improvement while maintaining required certifications in a

Qualifications

• 4+ years of automotive or diesel engine diagnostics experience.
• Fundamental understanding of engine and aftertreatment systems.
• Fundamental understanding of electrical system troubleshooting and OBD.
• Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules.

Responsibilities

• Provide direct Tier 1 technical support to Dealer Technicians via TCS 365 and review troubleshooting results.
• Follow-up on repair progress to maximize uptime.
• Provide software support on engine and chassis applications as needed.
• Escalate complex vehicle issues to Tier 2/3 and leadership as appropriate.
• Maintain PACCAR Engine Certifications and stay current on industry systems and technologies.
• Identify opportunities for continuous improvement.

Skills

Diesel engine diagnostics

Electrical system troubleshooting

Customer service

Education

Automotive/diesel technical degree program

Bachelor’s degree preferred

Tools

OBD tools

Diagnostic software

Job description

Requisition Summary

As a Vehicle Support Specialist, you will become an expert on PACCAR Engines, Aftertreatment, and chassis Electrical Systems; provide accurate and timely support to PACCAR Dealership Technicians; communicate technical information to all PACCAR divisions; and act as the first point of dealer contact across all PACCAR Divisions with a goal of maximizing customer Uptime.

Job Functions / Responsibilities

• Provide direct Tier 1 technical support to Dealer Technicians by:
  • Identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365.
  • Follow-up on repair progress to ensure maximum uptime in returning trucks to service.
• Provide software support on engine applications and some chassis applications that require special approvals and/or additional research and provide information to dealer technicians on these situations.
• Support cross-functional projects including, but not limited to, service tools and documentation, product quality, and Voice of Customer.
• Escalate complex vehicle issues to Technical Lead, Tier 2 and 3 Field Support Teams, and leadership teams as appropriate.
• Attain and maintain all PACCAR Engine Certifications and staying current on industry systems and technologies.
• Identify opportunities for continuous improvement.

Qualifications

• 4+ years of experience in automotive and/or diesel engine diagnostics required. (OEM dealership experience strongly preferred)
  • Fundamental understanding of engine and aftertreatment systems and demonstrated ability to accurately and efficiently diagnose component and/or system faults.
  • Fundamental understanding of electrical system theory and demonstrated ability to accurately and efficiently diagnose electrical system faults
  • Proficient in industry computer-based diagnostic tools and standards including OBD (On Board Diagnostics)
• Currently enrolled in an automotive or diesel technical degree program; technical or bachelor’s degree preferred
• Ability to earn and maintain technical certifications
• Ability to handle multiple tasks and produce high volume/high quality output
• Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements
• Ability to work under limited supervision and able to make sound decisions under pressure
• Strong PC skills, including proficiency with Microsoft Office Suite
• Strong customer service and written communication skills

Benefits & Compensation

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. Additionally, this role is eligible for the full range of benefit options listed above.

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines andalso provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!