Vehicle Support Engineer

Internetwork Expert; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading automotive company seeks a Vehicle Support Engineer to enhance customer experience through technical support and training. The successful candidate will work closely with repair workshops and provide analytical insights while traveling regionally. This dynamic role emphasizes customer-focused excellence and requires a strong automotive aftersales background.

Qualifications

• Candidate should come from an automotive aftersales background.
• Ability to work in both office and field-based teams.
• Experienced in developing diagnostic strategies.

Responsibilities

• Ensure customer remains at the center of all operations.
• Monitor and action customer-related reports.
• Conduct field visits and provide support as necessary.

Skills

Strong diagnostic skills

Analysis skills

Customer-focused approach

Education

Recognised technical qualification

Tools

Technical and aftersales tools

Diagnostic equipment

Job description

Vehicle Support Engineer – Central USA

INEOS Automotive – Built For More

Story so far

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

If this sounds like you, let’s talk.

This role will work extremely closely with our repairing workshops & technicians to review repairs, offer direct assistance (electronic & physical) conduct Training needs analysis, compile technical reports, coach, educate and develop both internal teams & the network and its staff, and in an ambassador capacity, contribute to growing the capability & standing of the department within the wider Ineos Automotive business.

Duties of the Vehicle Support Engineer:

• This role will ensure that the Customer remains at the centre of all the aspects required.
• Work closely with the Technical Services Manager to develop and implement processes and structures across inter divisional & wider Ineos Automotive teams.
• Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems & or direct assistance requests from the network & customers and action if appropriate to enhance customer experience
• Undertake field visits for region and sometimes nationally, often with short notice and in accordance with internal processes, action an appropriate response within SLA's.

For our Vehicle Support Engineer we are looking for:

• The right candidate will come from an automotive aftersales background, have strong diagnostic and analysis skills and be able to work to a very wide scope of expectations and wear many different hats
• Recognised technical qualification
• Able to use, understand and develop technical & aftersales tools, diagnostic equipment & strategies for best practise.
• Ability to work in both office and field-based teams with a customer focused repair & service excellence approach.
• Regional travel will be required

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!