Vehicle Service Specialist

Henley VIOC; Lake Forest (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid training

No late evenings

Competitive pay $22.50/hr

DailyPay earnings access

Promotions from within

PPE provided

Tuition reimbursement

Employee discount

Job summary

Henley Companies is seeking a motivated team member for a fast-paced service center. You will perform oil changes, filter replacements, and basic vehicle maintenance while delivering excellent customer service.

No prior experience is required; extensive on-the-job training is provided. Earned Wage Access via DailyPay and promotions from within add to the attractive growth path, with PPE and tuition reimbursement supporting your development.

Qualifications

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.

Responsibilities

• Provide exceptional customer service and address concerns.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues and necessary maintenance.
• Conduct tire rotations and fluid level checks.
• Maintain inventory and keep a clean, safe work environment.

Skills

Attention to detail

Problem solving

Customer service

Multitasking

Learning VIOC SuperPro

SuperPro certification

Reliable transportation

Job description

Message and data rates may apply.

Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part‑time job with flexible hours, or a full‑time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.

We welcome all types of talent – no matter your background or experience. Wherever your confidence level is, we’ll make sure you’re trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self‑made success. That’s why we do not require any experience in our service centers! It doesn’t matter if you’re a recent high‑school grad, a well‑seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.

THE TOOLS WE’LL PROVIDE TO YOU

• Paid on-the-job training
• No late evenings – Most locations close by 7pm
• Competitive pay set at $22.50 per hour
• Now offering Earned Wage Access through DailyPay!
• Promoting from within – 95% of upper‑level management started out in an entry‑level position
• Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
• Tuition Reimbursement
• Employee Discount – 50% off most services for up to 2 vehicles
• Medical, Dental, Vision, and 401(k) Savings plan

*Terms and conditions may apply and benefits may differ depending on location

Responsibilities

• Provide exceptional customer service and address any concerns or questions.
• Perform oil changes, filter replacements, and lubrication services for vehicles.
• Inspect vehicles for any potential issues or areas that require attention.
• Conduct basic maintenance tasks such as tire rotations and fluid level checks.
• Basic computer knowledge/aptitude
• Keep track of inventory and ensure all supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines to ensure a safe working environment.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills
• Strong customer service and communication skills
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Able to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Must have reliable transportation.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job

• Inspecting and replacing car lights and wipers.
• Check fluid levels and add fluids to vehicle when necessary.
• Inspect/replace engine air filter and cabin air filter.
• Add oil to engine in the proper amount based on specifications of vehicle make/model.
• Able to remove/rotate/lift/reinstall tires for tire rotation service.
• Lubricate necessary components of the chassis/driveline.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
• Able to move from bay to bay to perform services on multiple vehicles.
• Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
• Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
• Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
• Able to move/transport items up to approximately 50 pounds.
• Able to work with tools to perform duties in tight sometimes hard to reach areas.
• Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.

Environment

• In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
• In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
• In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
• In this position you will be required to function in narrow aisles or passageways such as catwalks.

The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

We participate in the E-Verify program.

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