Vehicle Processing Clerk (Remote - Michigan)

Morley; Saginaw (MI); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading automotive services firm in Saginaw seeks candidates for customer service positions involving vehicle repurchases. Duties include managing communications with clients and agencies, tracking documentation, and ensuring timely resolution of cases. Successful candidates will have a high school diploma and customer service experience, along with strong multitasking and analytical skills. This role offers remote work options and competitive benefits.

Benefits

Comprehensive health benefits

Flexible work hours

401(k) plan with matching

Supportive team culture

Qualifications

• 1+ years of customer service experience in roles involving customer interaction.
• Availability to work shifts including primary shift of 8 a.m. - 5 p.m.

Responsibilities

• Communicate with clients and agencies to complete vehicle repurchases.
• Manage inbound and outbound communications via phone and email.
• Track case handling through documentation systems.

Skills

Multitasking

Analytical skills

Problem-solving skills

Customer service

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Automotive Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive leaders and strong team culture
• Comprehensive health and wellness benefits, including medical, dental, and vision insurance
• Flexible work hours with no weekends required
• Work remotely from home with a distraction-free environment
• Competitive total compensation package, including a 401(k) plan with matching

What to Expect (Job Responsibilities)

• Communicate with clients, customers, lien holders, dealerships, and state agencies to complete vehicle repurchases
• Manage both inbound and outbound communications via phone, email, and mail
• Secure required documentation to expedite the return of repurchase documents
• Track case handling through documentation systems and ensure timely resolution
• Meet required performance metrics while handling multiple cases simultaneously

What is Required (Qualifications)

• High school diploma or equivalent
• One or more years of customer service experience in roles involving customer interaction
• Excellent multitasking, analytical, and problem-solving skills
• Proficiency in Microsoft Office
• Availability to work shifts during the center's operational hours, including a primary shift of 8 a.m. - 5 p.m. Eastern time

How to Stand Out (Preferred Qualifications)

• Experience in call center, retail, restaurant, or hotel environments
• Familiarity with vehicle processing or automotive services

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