Vehicle Processing Clerk (Remote - Michigan)

Morley; Kentucky; Remote; USD 30,000 - 45,000; Full time

Job summary

A customer service provider is seeking a Vehicle Processing Clerk to assist with vehicle returns. This remote role requires strong communication skills and the ability to multitask effectively. You will work with various stakeholders to gather necessary documentation and ensure smooth processing. Ideal candidates have at least one year in a customer service position and are detail-oriented. Competitive benefits and training provided.

Benefits

Medical and prescription coverage

Dental and vision insurance

Paid time off

401(k) with match

Qualifications

• One or more years of customer service experience, especially in call center or retail.
• Reliable adherence to work schedule.

Responsibilities

• Communicate with clients and agencies to complete vehicle repurchases.
• Handle inbound and outbound communications.
• Secure documentation for vehicle return.

Skills

Excellent multitasking

Analytical skills

Problem-solving skills

Microsoft Office skills

Education

High school diploma or equivalent

Job description

About The Role

Location: Remote - Michigan residents. Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!

As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.

What Can I Expect?

• We make sure you have the tools you need to be able to do your job right and be connected with your team.
• Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

What You'll Do

• Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
• Handle both inbound and outbound communications (phone, email, mail)
• Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
• Expedite and track case handling through documentation systems
• Meet required metrics
• Handle multiple cases simultaneously within guidelines
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Skills For Success

Required Skills

• Excellent multitasking, analytical and problem-solving skills
• Microsoft Office skills

Eligibility Requirements

• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center's hours of operation:
• Monday to Friday (no weekends!)
• Primary shift: 8 a.m. - 5 p.m. Eastern time
• Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
• Must be able to stick to the schedule reliably

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy