Vehicle Processing Clerk (Remote - Alabama)

Morley; Indiana; Remote; USD 16,000 - 23,000; Full time

Job summary

Morley is seeking a remote Vehicle Processing Clerk (Disposition Coordinator) to assist customers across the country in returning vehicles to the auto manufacturer. You’ll be the friendly contact ensuring proper documentation and a smooth experience during what can be a stressful time.

The role starts at $14 per hour and is open to Alabama residents for a remote work setup. Training is provided to equip you to handle cases efficiently and with a customer-first approach.

Qualifications

• Must pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• One or more years of customer service experience (call center, retail, hospitality or similar).
• Able to work shifts within the center's hours of operation.

Responsibilities

• Communicate with clients, lien holders, dealerships and state agencies to complete vehicle repurchases.
• Handle inbound and outbound communications (phone, email, mail).
• Secure required documentation by contacting appropriate parties to expedite return of repurchase documents.
• Expedite and track case handling through documentation systems.
• Meet required metrics.
• Handle multiple cases simultaneously within guidelines.
• Provide timely and accurate solutions through various communications while maintaining a positive attitude.

Skills

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Job description

Location: Remote – Alabama residents Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!

About The Role

Location: Remote – Alabama residents Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed! As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.

Pay Transparency

This position starts at $14 per hour.

What Can I Expect?

• We make sure you have the tools you need to be able to do your job right and be connected with your team.
• Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

What You'll Do

• Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
• Handle both inbound and outbound communications (phone, email, mail)
• Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
• Expedite and track case handling through documentation systems
• Meet required metrics
• Handle multiple cases simultaneously within guidelines
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

• Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
• Chat hours:
  • M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
  • Closed on some holidays. TA will respond to after-hours questions the next business day.

Skills For Success

Required Skills

• Excellent multitasking, analytical and problem-solving skills
• Microsoft Office skills

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center's hours of operation:
  • Monday to Friday (no weekends!)
  • Primary shift: 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
  • Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern / 10 a.m. - 7 p.m. Central / 9 a.m. - 6 p.m. Mountain / 8 a.m. - 5 p.m. Pacific time
• Able to stick to the schedule reliably

Remote Work Requirements

• Alabama resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits To Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail]. Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://mrly.info/ccpa
• Click here to view Morley's privacy policy: https://mrly.info/jjc