Vehicle Operations Support Specialist II

CAI Cox Automotive Corp Svcs., LLC; Matteson (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Holiday time off

Health insurance

401(k)

Job summary

Cox Automotive seeks a Vehicle Operations Support Specialist to oversee vehicle reconditioning for wholesale and retail, ensuring accurate information and timely communication with clients. You will monitor reconditioning activities, manage expectations, and use AS400 and RPP to track progress.

Role requires a High School Diploma and a valid driver’s license, with day shifts and onsite work at a Cox location. Eligibility to work in the United States is required.

Qualifications

• High School Diploma or equivalent.
• 2 years of clerical or administrative support experience.
• Valid driver’s license and safe driving record.
• Excellent communication and organizational skills.
• Advanced computer software skills necessary.

Responsibilities

• Perform clerical and administrative duties relating to vehicle recon fulfillment and meeting client SLAs.
• Maintain client account agreements, vehicle files, and records of reconditioning work.
• Create and audit charges for reconditioning fees.
• Analyze client reports and vehicle throughput.
• Data entry and ensure accurate vehicle information in the system.
• Respond to client inquiries and provide quality service.
• Input information into AS400, RPP, and other systems.

Skills

Communication

Organizational skills

Data entry

Office accommodations

Education

High School Diploma or equivalent

Tools

AS400

RPP

VCF

Job description

Job Description

This position oversees vehicle reconditioning, including wholesale and retail, through the reconditioning market center. The Vehicle Operations Support Specialist monitors and communicates all reconditioning activities, manages client expectations, and verifies that required information, paperwork, and data entry are accurate. Compensation Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. No remote option; must work at a specified Cox location Travel % No Work Shift Day.

Job Responsibilities

• Perform various clerical and administrative duties relating to vehicle recon fulfillment, meeting all clients' SLAs
• Maintain client account agreements, vehicle files, records of the completion of reconditioning work, and other required information.
• Create, maintain, and audit accurate charges for reconditioning fees related to vehicles processed.
• Analyze and manage clients’ reports and vehicle throughput via daily report/query capabilities.
• Perform data entry and verify that customer vehicle information is accurately recorded in the system.
• Respond to client and corporate inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Receive vehicle and registration information from clients interested in reconditioning services.
• Enter all pertinent information into software applications, AS400, and RPP, and approved work requested by the client.
• Utilize the AS400/VCF/RPP systems to monitor and track vehicle repairs.
• Communicate with Recon Shop management and posting & procurement to meet client SLAs
• Monitor vehicles through the reconditioning fulfillment process to ensure timeline commitment is met.
• Review completed work, ensuring clients' tracking and processing are achieved and/or exceeded.
• Work with finance/local management to ensure customers are charged accurately.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or equivalent
• 2 years of clerical or administrative support experience
• Valid driver’s license and safe driving record.
• Excellent communication and organizational skills.
• Advanced computer software skills necessary.
• Must be able to use general office equipment (i.e., copier, fax machine, etc.).
• Ability to perform repetitive data entry tasks and manual dexterity.
• Vision abilities required include close, distance, and depth perception.
• Ability to sit or stand for prolonged periods of time. Regularly required to stand, walk, reach, talk, and hear. Frequently required to stoop, kneel, crouch, bend, squat, and MSCOX Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Equal Employment Opportunity

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Eligibility

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Culture

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.