Vehicle Exchange Coordinator - Leith Volkswagen of Cary

Holman Enterprises; Cary (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Bereavement

Jury Duty

Pregnancy and parental leave

Job summary

Holman Enterprises’ Leith Volkswagen of Cary is seeking a Vehicle Exchange Coordinator to greet customers on the service drive, assess trade-in needs, and guide customers toward appropriate inventory. You will evaluate trade-in values and present offers while collaborating with sales teams.

The role requires a high school diploma or GED, strong MS Office skills, and prior sales or customer service experience. Training and ongoing development are provided, with comprehensive benefits.

Qualifications

• High School diploma or GED required; college degree preferred.
• Proficiency with MS Office and office technology.
• Prior sales or customer service experience preferred.

Responsibilities

• Greet customers and perform needs analysis on service drive.
• Assess trade-in desire and inventory vehicle fit.
• Identify and qualify potential trade-ins.
• Present trade-in offers based on history and market value.
• Update CRM with customer preferences and appraisals.
• Attend training and department meetings.

Skills

MS Office

Customer service

Sales experience

Education

High School diploma or GED

College degree preferred

Tools

MS Outlook

Excel

Word

PowerPoint

Project

Visio

SharePoint

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Leith Volkswagen of Cary has an outstanding opportunity for a Vehicle Exchange Coordinator to join their team and the Holman Family!

Job Duties

• Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity/desire for potential trade.
• Assesses customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle.
• Identify and qualify potential trade-in vehicles by assessing the condition of customers’ current vehicles.
• Present trade-in offers based on the customer’s vehicle history and current market value.
• Encourage customers to consider upgrading to a new or used vehicle from the dealership.
• Communicate customer preferences and trade in appraisals to the sales management for assignment to sales consultant.
• Update customer records and trade-in data within the dealership’s customer relationship management (CRM) system.
• Attends/completes required training and department meetings.
• Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive.
• Address any customer concerns or questions related to vehicle trade-ins or exchanges.
• Perform all other duties and special projects as assigned

Education and/or Training

• High School diploma or GED; previous sales experience and college degree preferred.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience

• Prior sales / customer service experience is preferred.
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security #LI-GC1 INDRS

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Bereavement
• Jury Duty

Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [e-mail] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. At Holman, we operate according to \"The Holman Way\" by always doing what's right for our people, our customers, and the community.

Since 1924, Holman has grown from a single Ford dealership in New Jersey into a global automotive leader with more than 10,000 employees across North America, the UK, and Germany. We deliver a unique range of automotive services, including industry-leading fleet management and leasing; commercial vehicle equipment manufacturing; powertrain distribution and logistics; commercial and personal insurance and risk management; venture capital funding; and automotive retail sales. Headquartered in southern New Jersey since 1924, we are looking for talented employees worldwide to join our Great Place to Work certified corporate culture and help drive another century of success.