Vehicle Diagnostics and Calibration Specialist

Safelite Fulfilment; Knoxville (TN); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Weekly pay

5-15% commission

$10K retention bonus

Benefits package valued >$10k

Tuition reimbursement up to $5,250

Paid training and tools

Job summary

Safelite in Knoxville seeks a Vehicle Diagnostics and Calibration Specialist to perform recalibration of cameras, radar, lidar, and sensors in modern vehicles. You will follow OEM specs and safety requirements and support equipment training and onboarding.

You will drive recalibration services across collision centers, dealerships, and fleets, promote services to customers, and assist with pricing strategies and workshops.

Qualifications

• High School Diploma or GED required; SafeTech certification via on-the-job training is a plus.
• Experience with OEM calibration procedures and diagnostic tools preferred.
• Strong understanding of modern vehicle systems, sensors, and electronics is desirable.

Responsibilities

• Perform full body recalibration for cameras, radar, lidar, and sensors per OEM specs.
• Follow OEM standards, procedures, and safety requirements for recalibration tasks.
• Troubleshoot issues; provide technical support and escalate as needed.

Skills

ADAS recalibration knowledge

Vehicle calibration expertise

Diagnostic tools experience

Education

High School Diploma GED/Equivalent

Job description

A Brief Overview

The Vehicle Diagnostics and Calibration Specialist uses diagnostic equipment to perform vehicle diagnostics and recalibration of cameras, radar, lidar, and other sensors. The role completes recalibration work in accordance with vehicle manufacturer specifications following body repairs or other qualifying events. The Specialist also supports equipment training and onboarding, provides technical guidance, and promotes recalibration services through customer outreach, lead identification, and on-demand service during sales calls.

What you will do

Technical Operations

• Perform full body recalibration work, including camera, radar, lidar, and sensor alignment for modern vehicles.
• Follow OEM specifications, documented procedures, and safety requirements for all recalibration work.
• Follow established standard operating procedures and provide feedback on opportunities to improve them.
• Troubleshoot recalibration issues, provide technical support within the scope of the role, and escalated complex concerns when needed.
• Maintain calibration equipment, tools, and software updates to ensure optimal performance.
• Complete required quality checks and documentation to support accuracy and compliance for assigned work.
• Provide input on tool and technical process improvements that may improve efficiency and service quality.
• Auto Glass knowledge a plus; openness to training for auto glass in order to service calibration customers.

Sales & Revenue Generation

• Drive sales growth of recalibration services across collision centers, dealerships, and fleet partners.
• Identify and develop new business opportunities for recalibration services.
• Partner with estimators, service advisors, and leadership teams to ensure recalibration is properly scoped and sold on every eligible repair.
• Educate internal and external stakeholders on the value and necessity of recalibration services for safety and compliance.
• Support pricing strategies, service packages, and upsell opportunities.
• Track sales performance, KPIs, and revenue targets for recalibration services.
• Build strong relationships with key accounts to expand service adoption.
• Deliver presentations and workshops to promote recalibration awareness and adoption.

Training & Knowledge Support

• Assist technical development teams with delivering training on ADAS systems and recalibration procedures.
• Support established onboarding and certification activities for new hires.
• Provide peer guidance and practical technical support to team members as needed.
• Stay current with evolving vehicle technologies and share relevant knowledge with technical teams.
• Potential to be trained on auto glass as a potential request from calibration customers.

Compliance & Quality Assurance

• Follow OEM standards, safety requirements, and established industry practices.
• Maintain detailed documentation for all recalibration services performed.
• Participate in quality reviews, audits, and inspections as requested.
• Maintain awareness of regulatory and technical updates affecting vehicle safety systems.
• Support dispute resolution and provide documentation when calibration services are challenged.

Other Duties

• Performs other duties as assigned
• Complies with all policies and standards

What You’ll Get

• $30+ hourly base pay paid out weekly.
• Additional 5-15% commission opportunity, allowing you to increase your earnings based upon performance.
• $10K retention bonus package, rewarding your commitment and a long-term success with the team.
• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Education, Experience, and Skills

• Valid state-issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle.
• On-the-job training/completion of Safelite SafeTech™ certification.
• Required High School Diploma GED/Equivalent
• Preferred Experience Qualifications 1-3 years Experience in automotive repair, collision, or ADAS recalibration
• Preferred Skills and Abilities

Preferred Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance.
• Understanding of modern vehicle systems, sensors, and electronics. (High proficiency)
• Experience with OEM calibration procedures and diagnostic tools. (High proficiency)
• Ability to explain technical procedures and support peer learning. (High proficiency)
• Ability to identify service needs and support customer outreach or service promotion. (High proficiency)
• I-CAR, ASE, or OEM certifications related to ADAS or collision repair. (High proficiency)
• Experience supporting technical work or service delivery across multiple locations. (High proficiency)
• Technical expertise in ADAS and vehicle recalibration (High proficiency)
• Experience with customer engagement, service promotion, or lead identification. (Medium proficiency)
• Written and verbal communication and ability to explain technical information to varied audiences (Medium proficiency)

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role.

Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we’re proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date.

We’re diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.