Vehicle Control Support Engineer

Komatsu Mining Corp.; Tucson (AZ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading heavy equipment manufacturer is seeking a technical support specialist for their Autonomous Haulage System. The role is based in Tucson, Arizona, and involves troubleshooting and optimizing performance of the Vehicle Control systems. The ideal candidate should have a Bachelor's degree in Engineering or significant experience in technical support within a mining environment. This is an onsite position that requires collaboration with regional teams and technical documentation updates.

Qualifications

• 3 years of experience in troubleshooting, maintenance, testing, or customer support for heavy equipment in a mining environment.
• Ability to travel up to 25% for business.
• Experience with FrontRunner and/or DISPATCH systems is a plus.

Responsibilities

• Provide technical support for Autonomous Truck operations.
• Assist with incident investigations and documentation.
• Collaborate with OEM organizations and regional teams.

Skills

Hydraulic and electrical schematics interpretation

Critical thinking and problem-solving

Technical instruction writing

Education

Bachelor's degree in Engineering, Mechanical or Electrical or STEM related field

Tools

Zendesk Ticketing System

Job description

Job Location (Short): Tucson, Arizona, USA, 85706

Requisition ID: 35089

Onsite or Remote: Onsite Position

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways thatseemed impossible just years ago.

Job Overview

To provide technical support, troubleshooting, and performance optimization for the Vehicle Control systems of the FrontRunner Autonomous Haulage System (AHS) as part of the Global Support team. This role ensures reliable autonomous operations by diagnosing Autonomous Truck (AT) control-related issues, implementing corrective actions, and driving continuous improvements in system performance and safety.

Key Job Responsibilities

Correspond technical inquiries related AT from AHS regional support team.

Provide immediate investigation support for the incidents involving AT in the customer sites

Assist various short / mid-term project for AHS

Provide technical support through tasks assigned in the Zendesk Ticketing System while complying with established Service Level Agreements.

Assist in the creation and updating of the AHS related documentation (Release notes, Operator Manuals, Parts and Service News, Flash News and other related documentation) through assigned tasks.

Collaborate with various OEM organization and regional teams to provide support Vehicle Control (e.g. FADC Team in Japan and Engineering and QA Team of PMO)

Required Skills

• Bachelor's degree in Engineering, Mechanical or Electrical or STEM related field or 3 years of experience in troubleshooting, maintenance, testing or similar technical duties and customer support for heavy equipment in a mining enivronment.
• Able to interpret hydraulic and electrical schematics
• Has the ability to follow and write technical instructions.
• Provide solutions using critical thinking and problem-solving skills.
• Ability to travel up to 25%.
  • Standard business travel consists of a two-three week international trip to support deployment activities while working with Komatsu regional personnel.

Desired Skills

• FrontRunner and/or DISPATCH system knowledge.
• High-level analytical and troubleshooting skills on mining equipment, especially haul trucks
• AHS hardware structure and function
• Database structure or query basics.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affi...