Vehicle Condition Inspector

BetterCloud; Morgan Hill (CA); On-site; USD 24,796 - 34,440; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector who loves cars and wants to join a growing company. Inspectors are the face of the company, knowledgeable about cars, and able to explain details to clients clearly.

Responsibilities include inspecting vehicles at dealerships/auctions/off-lease, preparing condition reports and repair estimates, and helping the sales team with upselling services. Travel to sites is required to inspect and list vehicles for sale on the platform.

Qualifications

• 1 year experience in automobile field with customer service background.
• Ability to read, write, speak, and understand English.
• Ability to work outside in the elements for extended periods.
• Problem-solving ability and resourcefulness.
• Ability to work independently and as part of a team.
• Excellent communication to understand customer needs.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Inspect vehicles at dealerships, auctions, and off-lease to detect damage and mechanical problems.
• Prepare and submit reports of vehicle condition and repair estimates.
• Assist sales team with upselling or cross-selling services and products.
• Interact with dealers to ensure client satisfaction and build relationships.
• Travel to dealerships and homes to inspect, write reports, and list vehicles for sale.

Job description

Who we are looking for:

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them—explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with the Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off‑lease to detect damage, missing parts, and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team up‑sell or cross‑sell services and products.
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect, write condition reports, and list vehicles to sell on the auction platform.
• Take multiple overall and damage photos, match them to a vehicle, and download them to the image server using the company‑issued smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
• Perform additional duties as assigned.

Qualifications

• 1‑year experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background.
• Ability to read, write, speak, and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem‑solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success working independently with minimal supervision while also being a team player.
• Excellent communication skills to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle (car).
• Knowledge of system capabilities, and of job‑relevant software packages and web‑based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive a manual and automatic transmission.
• Vision abilities for properly identifying small defects around and underneath vehicles.