Vehicle Condition Assessor

CarMax Business Services; Iowa (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax Business Services in Iowa seeks a dedicated Vehicle Condition Assessor. The role involves conducting thorough assessments of vehicle conditions, delivering exceptional customer service, and collaborating with various departments to maintain inventory standards. Responsibilities include accurate data recording and assisting in the operation of wholesale auctions. Candidates should possess a valid driver's license and be able to work in fast-paced, outdoor environments. Flexible hours including nights and weekends are required.

Qualifications

• Deliver exceptional customer service and work with other departments to create iconic customer experiences.
• Ability to follow detailed processes to complete work.
• Position requires a valid driver's license.

Responsibilities

• Conduct accurate vehicle condition assessments.
• Perform quality and timely imaging of retail and wholesale vehicles for websites.
• Assist the Merchandising Department with maintaining inventory.

Skills

Customer service

Data recording

Vehicle assessment

Multi-tasking

Team collaboration

Job description

6004 - Des Moines - 10315 Hickman Rd, Urbandale, Iowa, 50322

General Summary: The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers for analysis. VCA’s assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities.

Principle Duties and Responsibilities

• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis.
• Accurate optioning of vehicles during assessments and CarMax inventory.
• Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.
• Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
• Complete vehicle walkarounds including communicating information accurately and in a timely manner.
• Assist Merchandising Department with maintaining inventory and executing customer transfers.
• Complete final condition verifications on inventory acquired through online customer channels.
• Assist in the preparation and operation of the wholesale auction.
• Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
• Assist the Merchandising Department with various other projects and office duties, as needed.
• Assist with onboarding of new associates.
• Complete assigned tasks independently and follow up after completion.

Job Specifications

• Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.
• Ability to follow detailed, standardized processes to complete work.
• Read, interpret, and transcribe data to maintain accurate records.
• Multi-task in a high energy, fast-pace work environment.
• Speak and listen effectively when dealing with internal and external customers.
• Function effectively within other departments in a team-oriented environment.
• Successfully complete all required Workday training.
• Position requires a valid driver’s license.

Working Conditions

• Requires walking, bending, kneeling or standing for extended periods of time.
• Ability to work outdoors or in any inclement weather environment for several hours.
• Flexible work hours with shifts that may include nights, weekends, holidays.
• Requires CarMax work clothing to be worn when working in the store (acquired through CarMax World).
• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics.