Vehicle Condition Assessor

CarMax Business Services; Tolleson (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services is seeking a Vehicle Condition Assessor in Tolleson, Arizona. In this role, you will ensure exceptional customer service by accurately assessing vehicle conditions and communicating findings with the team. Responsibilities include imaging vehicles, assisting with inventory and transfers, and completing various office tasks. The ideal candidate will have strong multi-tasking skills and the ability to work in a fast-paced environment. A valid driver's license is required for this position.

Qualifications

• Deliver exceptional customer service by accurately collecting and reporting information.
• Ability to walk, bend, kneel, or stand for extended periods.
• Valid driver's license required.

Responsibilities

• Conduct accurate vehicle condition assessments and communicate findings.
• Perform quality imaging of vehicles for online platforms.
• Assist with onboarding of new associates and various office duties.

Skills

Customer service

Data collection and recording

Multi-tasking

Interpersonal skills

Job description

General Summary

The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Senior Buyers, and Purchasing Managers for analysis. VCA’s assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities.

Principle Duties and Responsibilities

• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (cosmetic, mechanical conditions, options, etc.) about customer appraisals.
• Accurately option vehicles during assessments and CarMax inventory.
• Perform quality and timely imaging of retail and wholesale vehicles for CarMax websites.
• Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
• Complete vehicle walkarounds, communicating information accurately and timely.
• Assist Merchandising Department with maintaining inventory and executing customer transfers.
• Complete final condition verifications on inventory acquired through online customer channels.
• Assist in the preparation and operation of the wholesale auction.
• Partner with Inventory and Sales Departments to conduct lot merchandising as needed.
• Assist with various other projects and office duties as needed.
• Assist with onboarding of new associates.
• Complete assigned tasks independently and follow up after completion.

Job Specifications

• Deliver exceptional customer service and work with other departments to create iconic customer experiences.
• Follow detailed, standardized processes to complete work.
• Read, interpret, and transcribe data to maintain accurate records.
• Multi-task in a high-energy, fast-paced work environment.
• Speak and listen effectively when dealing with internal and external customers.
• Function effectively within other departments in a team-oriented environment.
• Successfully complete all required Workday training.
• Hold a valid driver’s license.

Working Conditions

• Require walking, bending, kneeling or standing for extended periods.
• Ability to work outdoors or in any inclement weather for several hours.
• Flexible work hours with shifts that may include nights, weekends, holidays.
• Wear CarMax work clothing while working in the store (acquired through CarMax World).
• Adhere to all CarMax policies including Attendance, Proper Recording of Time, Asset Protection, EH&S, and Standards of Professional Appearance.

Equal Opportunity Employer

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability, and other protected characteristics. Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.