VDI Support Specialist - IT Solutions - Indianapolis, IN

American Structurepoint, Inc.; Indianapolis (IN); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

American Structurepoint, Inc. is seeking a VDI Support Specialist to join our Indianapolis IT team. The role focuses on supporting and maintaining our Citrix Virtual Apps and Desktops environment, with emphasis on security, standardization, and performance.

The successful candidate will manage virtual images, coordinate upgrades, and provide Tier 2 support while collaborating with cross-functional teams to drive continuous improvement.

Qualifikationen

• Bachelor's degree in Information Technology or related field.
• Proven experience with Citrix Virtual Apps and Desktops: design, administration and support.
• Strong knowledge of VDI technologies and virtual image management.

Aufgaben

• Design, development, and support of the virtual environment to ensure robust operations.
• Administer and maintain Citrix Virtual Apps and Desktops images, updates, and patches.
• Work with IT Support and Applications Teams on installs, updates, and optimizations.
• Plan and execute virtual image upgrades with minimal disruption.
• Provide Tier 2 support for VDI issues and document changes.

Kenntnisse

Troubleshooting

Independent work

Cross-functional collaboration

Strong communication

Ausbildung

Bachelor's degree in Information Technology

Tools

Citrix Virtual Apps and Desktops

VMware

Hyper-V

Jobbeschreibung

VDI Support Specialist - IT Solutions - Indianapolis, IN

Job Locations

US-IN-Indianapolis

Job Details

• Job ID: 2026-3007
• Category/Group: Information Technology Group
• Employment Type: Regular Full-Time

Overview

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.

Group: Information Technology

Position: VDI Support Specialist

Location: Indianapolis, IN

We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal in supporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate will have experience in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance and adherence to security and standardization protocols.

Responsibilities

• Design, Development, and Support: Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations.
• Virtual Environment Administration: Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches.
• Collaboration: Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations.
• Image Updates and Optimizations: Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance.
• Upgrade Management: Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations.
• Change Management: Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams.
• Tier 2 Support: Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently.
• Training and Documentation: Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues.
• Standards and Best Practices: Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes.
• Continuous Improvement: Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment.

Qualifications

• Bachelor's degree in Information Technology, or a related field, or equivalent work experience.
• Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support.
• Strong knowledge of VDI technologies, virtual image management, and associated best practices.
• Experience with virtualization technologies such as VMware, Hyper‑V, or other virtual environments is a plus.
• Excellent troubleshooting skills with a proactive approach to problem-solving.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Physical Demands:

• Prolonged sitting at a computer workstation.
• Ability to communicate clearly both verbally and in writing.
• Close vision for computer and document review.
• Occasional walking, standing, or reaching as necessary.
• Ability to lift up to 15 pounds.
• Consistent, reliable attendance and punctuality.