VDI Engineer

Volto Consulting; Atlanta (GA); On-site; USD 100,000 - 160,000; Full time

Job summary

Volto Consulting seeks an experienced VDI Administrator to design, deploy, and support enterprise Horizon and AWS WorkSpaces environments across multiple locations. You will manage Horizon components, VDI pools, image lifecycles, and identity integrations to ensure secure, high-availability desktop services.

The role requires hands-on experience with Horizon, AWS WorkSpaces, and AD/SSO, plus collaboration with cross-functional IT teams to maintain platform stability and performance.

Qualifications

• Experience administering Horizon components (Connection Servers, UAG, App Volumes, DEM, Horizon Agents)
• Experience provisioning and managing VDI pools and user entitlements
• Experience administering AWS WorkSpaces, EC2, VPC, and related services
• Experience integrating AD/SSO/MFA for secure access
• Familiarity with ServiceNow ITSM processes (Incidents, Changes)

Responsibilities

• Design, deploy, and support enterprise VDI environments across locations
• Manage Horizon components and AWS WorkSpaces infrastructure
• Provision and manage VDI pools, entitlements, and access
• Patch, image build, and lifecycle management for golden images
• Monitor performance and troubleshoot Horizon and AWS platforms

Skills

VDI

Horizon

AWS

AD/SSO

ServiceNow

Tools

Omnissa Horizon

Amazon WorkSpaces

Active Directory

Azure AD

Job description

• Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations.
• Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services.
• Provision, configure, and support persistent and non-persistent virtual desktop pools, application pools, entitlement assignments, and user access management.
• Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management.
• Build, maintain, patch, and optimize golden images, desktop templates, application packaging, and application delivery services.
• Manage AWS infrastructure supporting VDI workloads, including EC2, VPC, EBS, FSx, IAM, CloudWatch, Security Groups, Load Balancers, and cloud networking components.
• Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication.
• Configure and support DEM policies, user profiles, personalization settings, desktop experience optimization, and profile management solutions.
• Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools.
• Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms.
• Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities.
• Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability.
• Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs.
• Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures.
• Drive automation, platform optimization, security compliance, and continuous service improvement initiatives across the VDI environment.
• Provide operational support for business-critical virtual desktop services ensuring high availability, security, and end-user satisfaction.