VCS Health Tech (Optician) Hemet CA

U.S. Department of Veterans Affairs; Hemet (CA); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

The Veterans Canteen Service at Hemet VA Medical Center is seeking an experienced Health Tech (Optician) to support operations within VCS Optical Shops. You will coordinate optical operations and serve as a liaison between eye clinic providers and prosthetics teams to ensure accurate, timely eyewear for Veterans.

You will greet customers, perform eyewear fittings and measurements, process orders, and maintain inventory while delivering high-quality patient service in a welcoming environment.

Qualifications

• Must be certified by the State Board of Opticianry.
• Minimum of one year of experience as an Optician.
• Ability to work independently while maintaining high patient service standards.
• Ability to identify prescription discrepancies and take corrective action.
• Skilled in optical verification and quality assurance.
• Proficient in optical equipment and tools.
• A valid REAL ID is required to work with the Veterans Canteen Service.

Responsabilités

• Greet customers and assist with frame selection, pricing, product options, and delivery timelines.
• Maintain a professional, welcoming environment while supporting patients in making informed eyewear decisions.
• Perform eyewear fittings and measurements using digital pupilometers, lensometers, and other tools.
• Document patient information and measurements within CPRS.
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into VA systems.
• Promote lens options and upgrades with a consultative, no-pressure approach.
• Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues.
• Address customer concerns and escalate complex issues when necessary.
• Maintain eyewear displays and manage merchandise and inventory controls.
• Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.

Connaissances

Customer service

Eyewear fitting

Optical measurements

Prescription interpretation

CPRS documentation

Sales support

Vendor coordination

Inventory management

Outils

Lensometer

Pupilometer

Frame heater

PD ruler

Vertex densometer

Description du poste

Summary

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Hemet CA VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.

Summary

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Hemet CA VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS - eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.

Qualifications

Licensure & Experience: Must be certified by the (State name) State Board of Opticianry. (Remove if not required by the state) Minimum of one (1) year of experience working as an Optician required. Independent Work Capability: Demonstrated ability to work independently while managing responsibilities efficiently and maintaining high standards of patient service. Prescription Interpretation & Problem Resolution: Ability to identify prescription discrepancies or anomalies and take appropriate corrective action to ensure accuracy and patient satisfaction. Optical Verification & Quality Assurance: Skilled in identifying and resolving optical issues - including prescription verification - transitions verification - optical center alignment - segment height accuracy - and appropriate frame selection. Technical Equipment & Tools Proficiency: Proficient in the use of optical equipment and tools - including: Adjustment and bench tools Lensometer and lens clock Frame heater PD ruler and pupilometer Penlight and interpupillary measuring devices Frame and lens cleaning products Thickness caliper Vertex densometer Tolerance charts Visual acuity charts Identification Requirement: A current - valid REAL ID is required to work with the Veterans Canteen Service.

Duties

• Duties include - but are not limited to the following: Customer Service & Patient Assistance: Greet customers and provide knowledgeable assistance with frame selection - pricing - product options - and delivery timelines
• Maintain a professional - welcoming environment while supporting patients in making informed eyewear decisions
• Eyewear Fitting & Optical Measurements: Perform eyewear fittings and obtain accurate measurements using optical equipment such as digital pupilometers - lensometers - and other tools
• Document patient information and measurements within the Computerized Patient Record System (CPRS)
• Order Processing & Sales Support: Process eyewear orders - collect payments - prepare sales documentation - and enter orders into contractor and VA systems
• Promote appropriate lens options - upgrades - and additional eyewear using a consultative - no-pressure sales approach
• Coordination & Issue Resolution: Collaborate with eye clinics - laboratories - prosthetics staff - and vendors to track orders and resolve issues related to missing - damaged - or delayed eyewear
• Address customer concerns professionally and escalated complex issues when necessary
• Inventory & Merchandise Management: Maintain eyewear displays in a clean - organized - and visually appealing manner
• Support merchandise control - pricing - recordkeeping - and protection of inventory and fixed assets.