vAuto Performance Manager - Canada

Cox Communications; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Cox Automotive is seeking a Performance Manager to enhance client retention and maximize revenue from existing accounts. This role requires strong communication and strategic planning skills, with substantial responsibility for account management. The position allows remote work for candidates located in specified regions while necessitating travel to engage with clients and ensure successful utilization of services.

Benefits

Health care insurance

401(k) retirement planning

Paid days off

Qualifications

• 4 years’ experience in a related field required.
• Client retention and account management is crucial.
• Experience in retail automotive management is a plus.

Responsibilities

• Manage between 100 – 140 accounts.
• Ensure client retention and maximize revenue growth.
• Conduct needs assessment reviews with clients.

Skills

Relationship Management

Communication Skills

Problem Solving

Client Focus

Education

Bachelor’s degree in a related discipline

Master’s degree

Ph.D.

Tools

Customer Relationship Management Systems

Microsoft Office

Job description

Company

Cox Automotive - Canada

Job Family Group

Customer Care Group

Job Profile

Performance Manager (A) (Canada)

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 50% of the time

Work Shift

Day

Job Description

The vAuto Performance Manager (PM) is responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 100 – 140 accounts across multiple software applications.

This is a remote position. Applicants may reside in Alberta, British Columbia, Manitoba, Ontario, or Saskatchewan.

This role requires a high level of influence, decision making, strategic planning accuracy and relevant engagement. The PM operates with considerable latitude and is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measurable results from the vAuto systems.

Specific Responsiblities:

• Responsible for external client retention by applying extensiveknowledgein vAuto Provision, to effectively manage the progress and results of each accounts assigned within their portfolio. Responsible for client utilization and leveraging our software to align with client’s objectives across multiple applications.
• Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed
• Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
• Identifieskeybarriers and coreproblems with their client’s situations preventing them from meeting business objectives. Appliesproblem‐solvingskillsand strategic insight inordertodealcreativelythesituations and accomplish client goals.
• Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights
• Oversees the account launch process ensuring all accounts/groups are effectively ‘launched’ utilizing applicable resources to ensure customer success
• Work with ‘at risk’ clients, determine action plan to turnaround and retain the relationship.
• Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells
• Encourage clients to attend product workshops to enhance knowledge of system capability.
• Develop Self by participating in product development/enhancement review sessions to continue in development across Cox products
• Engage and participate in the exchange of ‘best practices’ across entire retail sales & performance management team and other business units

Minimum Qualifications:

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field

Preferred Qualifications:

• 7 years of experience in retail automotive management, experience in the capacity of General Manager, General Sales Manager, Used Car Manager, or Preowned Director
• Internal experience as a performance manager with multiple years of exceptional client retention results and/or experience with vAuto, and other Cox Automotive products is a plus.
• Experience directly managing preowned operations
• Highly motivated self-starter capable of working remote independently part of a remote based team. Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
• Outstanding relationship management capabilities
• Strong communication and interpersonal skills
• Ability to effectively work with all levels at the automotive dealership or dealer group
• Ability to articulate/communicate in a way that retains audience engagement
• Exceptional listening skills and to be able to detect problems/risks without being in face to face situation, ability to ask open-ended questions to provoke thoughtful disruption
• Client focus and excellent customer service skills/approach
• Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
• Proficiency in using Customer Relationship Management Systems and other automotive management systems.
• Technically savvy and proficient in Microsoft Office

About Us

Cox Automotive is transforming the way the world buys, sells, owns and uses cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. In Canada, the Cox Automotive family includes Clutch, Dealertrack, Dealer.com, HomeNet, Kelley Blue Book, Manheim, Modix, NextGear Capital, Ready Logistics, RMS Automotive, vAuto, VinSolutions and Xtime, along with a host of other brands in other countries. The global company has 34,000 team members in more than 220 locations and is a partner to more than 50,000 auto dealers, as well as most major automobile manufacturers. Cox Automotive is a subsidiary of 120-year-old Cox Enterprises, Inc., and serving the automotive industry since 1926, which has revenues exceeding $20 billion and approximately 55,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive Canada, visit coxautoinc.ca. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.