Vault Teller

TowneBank; Norfolk (VA); On-site; USD 42,000 - 55,000; Full time

Job summary

TowneBank in Norfolk is seeking a branch teller to assist members with transactions, balance cash drawers, and process checks and deposits. The role involves working with cash, shipments, and documentation, while promoting bank products and providing excellent service in person and by phone.

The successful candidate will have at least 2 years of teller experience, be proficient with Outlook/Excel/bank software, and uphold AML/BSA regulations.

Qualifications

• At least 2 years prior bank teller experience.
• Experience with Outlook, Excel, Word and bank software.
• Ability to balance cash drawer daily.
• Ability to process monetary transactions accurately and timely.
• Proven customer service skills in person, by phone and email.
• Able to handle complex teller transactions with independent judgement.
• Flexible to learn new systems and work as a reliable team member.
• Punctual and dependable with minimal unplanned absences.

Responsibilities

• Receive and pay out money per members' request.
• Maintain cash levels within limits and determine weekly cash needs.
• Prepare outgoing shipments and verify incoming shipments against requests.
• Document currency movement (logs, accounting entries, etc.).
• Facilitate cash transfers between tellers and vault.
• Verify checks and cash and review essential documents.
• Enter member transactions and provide receipts.
• Review transactions and override when needed.
• Promote TowneBank products to members.
• Assist members in person and by phone.
• Follow bank security guidelines daily.
• Balance cash dispenser, settle ATM, order supplies as needed.
• Adhere to AML/BSA regulations; perform other duties as assigned.

Skills

Cash handling

Customer service

Windows/Office basics

Outlook

Excel

Bank software programs

Attention to detail

Team player

Punctual

Tools

Bank software programs

Job description

VA1-109 E Main St-Norfolk
Norfolk, VA 23510, USA

Description

• Receiving and paying out money per members’ request.
• Maintaining cash levels within established limit. Determining weekly cash needs.
• Preparing outgoing shipments, verifying incoming shipments to amount requested.
• Preparing documentation of currency movement (i.e. Brinks log, vault log, accounting entries, mutilated & contaminated currency, etc.).
• Facilitating cash transfers between tellers & vault.
• Verifying checks and cash and examines documents for essential elements.
• Entering members’ transactions into the teller system and providing receipts.
• Reviewing & providing system overrides on other tellers’ transactions, when needed.
• Reviewing member accounts to make appropriate decisions.
• Promoting TowneBank as well as all related bank products.
• Assisting members in person and on the phone.
• Following the Bank’s security guidelines on a daily basis.
• May perform other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• At least 2 years prior bank teller experience
• At least 2 years' work experience using basic computer skills including Outlook, Excel, Word, and Bank software programs
• Ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to give our members excellent service in person, on the phone and by email
• Able to handle more complex teller transactions, use independent judgement and answer more complex teller and general banking questions
• Flexibility to learn quickly and adapt easily as new systems or processes emerge
• Ability to work as an integral and reliable team player
• Punctual, dependable, and able to keep unplanned absences to a minimum

Desired Skills & Competencies:

• Experience handling the vault cash or acting as a backup vault teller
• Experience mentoring or training new tellers

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

The good-faith compensation range for this role is expected to be $42,200 to $55,000, based on the role, market, internal equity, and candidate qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.