Vault Quality Service Lead – QMS/QDocs & Integrations

BioSpace; Indianapolis (IN); On-site; USD 124,500 - 182,600; Full time

Benefits offered by this job

401(k) and pension

Medical, dental, and vision benefits

Flexible benefits and life insurance

Time off and well-being benefits

Job summary

A leading healthcare company in Indianapolis is seeking a Service Delivery Lead to oversee service management for quality solutions. The ideal candidate will have over 7 years of experience in service delivery lead roles and expertise in ITIL processes and agile methodologies. Responsibilities include managing service performance, stakeholder engagement, and compliance with regulatory requirements. Competitive salary range is $124,500 - $182,600, alongside comprehensive benefits and a collaborative work environment.

Qualifications

• 7+ years of experience in service delivery lead roles.
• Experience working in regulated environments.
• Strong understanding of service governance frameworks.

Responsibilities

• Act as primary owner for Central Quality Solutions services.
• Lead incident, problem, and change management processes.
• Collaborate with Product Managers and quality teams.

Skills

ITIL processes

Agile methodologies

Analytical skills

Vendor management

Communication skills

Education

Bachelor’s Degree in Computer Science or related field

Tools

ServiceNow

Veeva Vault

AWS

Job description

A leading healthcare company in Indianapolis is seeking a Service Delivery Lead to oversee service management for quality solutions. The ideal candidate will have over 7 years of experience in service delivery lead roles and expertise in ITIL processes and agile methodologies. Responsibilities include managing service performance, stakeholder engagement, and compliance with regulatory requirements. Competitive salary range is $124,500 - $182,600, alongside comprehensive benefits and a collaborative work environment.