Precious Metals Vault Manager

Brink’s Inc; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

Brink’s Inc is seeking a Vault Manager for its Grapevine, Texas operation. This role is vital for overseeing the Precious Metals operation, managing employees, and ensuring customer service standards are met in a secure environment. The Vault Manager will enforce safety protocols and lead the vault team through transitions and audits.

The ideal candidate will have significant experience in logistics, leadership skills, and the ability to work a flexible schedule. Competitive benefits include a salary, medical/dental coverage, and a 401(k) plan.

Qualifications

• Minimum of three years supervising a logistics team.
• Five years experience in a high-touch customer-facing logistics role.
• Familiarity with logistics lifecycle management.

Responsibilities

• Support General Manager in logistics organization.
• Lead team in adapting to transitions.
• Manage daily activities of Vault Operational team.
• Handle staffing and scheduling requirements.
• Coach Supervisors and Leads.
• Ensure adherence to Brink’s standards for vault integrity.
• Manage inventory audits and KPIs.
• Establish excellent customer relationships.

Skills

Leadership

Logistics management

Customer service

Microsoft Office proficiency

Attention to detail

Job description

About Brink's

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

Job Title

Vault Manager – Grapevine, Texas

Job Summary

The Vault Manager is responsible for the overall functioning of the Precious Metals operation in Dallas, supervision of vault team, retention, employee training and development, safety programs, and promotion of all corporate goals and objectives. This position works with the General Manager to ensure customers are appropriately serviced at all times and closely with the BGS Operations Team to support related Export/Import/Domestic transportation activities. The role operates in an armed environment and requires enforcement of rules to protect the premises and property of Brink’s and its customers.

Key Responsibilities

• Support the General Manager in providing leadership necessary to organize market logistics and aggressively develop a product-driven organization.
• Lead the team to adapt quickly during transitions, ensuring effective use of partnerships/resources for receiving, dispatching, organization, inventory management, and security processes.
• Manage day-to-day activities of the Vault Operational team.
• Handle staffing requirements and scheduling to meet daily needs.
• Coach and provide leadership to Supervisors and Leads.
• Ensure adherence to Brink’s standards, processes, and procedures for vault check‑in/out, facility opening/closing, and vault integrity.
• Drive employee productivity and recommend improvements.
• Coordinate daily, weekly, monthly, and annual audits of inventory.
• Manage KPIs, including labor, quality, SOP adherence, and other business measurements.
• Identify ways to improve cost management and improve margins.
• Establish and maintain excellent customer relationships to keep the market efficient and value‑oriented.
• Proactively reduce risk exposure and implement measures to reduce workers’ compensation injury costs and security losses.

Minimum Qualifications

• Minimum of three years supervising or managing a group of logistics professionals in secured logistics activities.
• Minimum of five years of experience in logistics in a high‑touch customer‑facing role and/or handling shipments through a logistics lifecycle.
• Proficiency with Microsoft Office.
• Minimum age 21 years.
• Valid firearms permit or ability to pass applicable firearms licensing requirements.
• Valid guard card or ability to obtain required licenses.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Experience in a customer‑focus environment.

Preferred Qualifications

• Experience in precious metals storage, freight forwarding/transportation, or related field.
• Excellent verbal and written communication skills.
• Working knowledge of Lean/Process Improvement methodologies.
• Understanding and ability to create productivity metrics.
• Audit and key control compliance skills.

Professional Skills

• Professional, positive demeanor.
• Collaborative work style.
• Good ethics and integrity.
• Strong attention to detail.
• Culture change agent.

Benefits

Competitive salary plus medical, dental, vision, and life insurance plans. Eligible employees receive a 401(k) plan.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.