Vascular Access Sales Specialist - Pennsylvania / New Jersey - Remote

ICU Medical; Pennsylvania; Remote; USD 50,000 - 70,000; Full time

Job summary

ICU Medical is seeking a technician for Infusion Pump Service operations based in Pennsylvania. This role involves performing repairs, conducting root cause analysis and training new employees. Candidates should have at least 5 years of related industry experience, strong problem-solving skills, and be proficient with cGMP standards.

Qualifications

• Minimum of 5 years of industry experience in service repair or related environment.
• Ability to edit process documentation.
• Proficient with cGMP and product knowledge.

Responsibilities

• Perform repairs and refurbishment on medical devices.
• Conduct root cause analysis on customer device returns.
• Document repair activities and maintain quality compliance.

Skills

Analytical thinking

Problem-solving

Teamwork

Verbal communication

Written communication

Education

High School diploma or GED

A.S. degree in a technical discipline

Job description

This position will need to understand and demonstrate the ability to perform activities necessary for Infusion Pump Service operations, including repair, refurbishment, out of box failures analysis and complaint investigations. In addition, this position may be responsible for training new employees on key aspects of the Service process, including PCI (Product Complaint Investigation) analysis, device history investigation, and true root cause analysis to component level if required.

Also responsible for documenting the required aspects of Infusion Pump PCI, repair, refurbishment, rework, and labor and material tracking jobs. This person must be proficient with the device tracking system (Oracle) so that the complaints are addressed, and all results are technically accurate and include required elements ensuring that the analysis / repair activity is properly recorded.

• Will perform routine and complex work related to the repair, rework, refurbishment or upgrades of medical devices.
• Troubleshoot and analyze customer device returns to problem solve root cause issues.
• Comply with all the requirements in the Quality and Operational procedures in their area of responsibility to meet the requirements of all applicable Quality System Regulations (i.e. cGMP compliance).
• Perform Level 0 and Level 1 PCI investigations on a regular basis, working as necessary with Senior Technicians, QA, Customer Service and Global Complaint Management teams as necessary.
• Assist with notebook / engineering studies, out of box failures analysis and yield improvement activity.
• May perform troubleshooting and repair of devices onsite at customer locations.
• Work with Manager and QA to identify and resolve process and / or product non-conformities.
• Assist Senior Technicians or Engineering with On-the-Job training activities as required.
• Clean the assigned work area on daily basis to maintain clean work environment.
• Work on special projects as they arise.

Knowledge, Skills & Qualifications

• Demonstrate initiative and good teamwork skills
• Proficient with cGMP, process, and product knowledge
• Good verbal and written communication skills
• Ability to edit written process documentation as necessary
• Proven analytical thinking and problem-solving skills
• Quality and results oriented

Education and Experience

• High School diploma or GED equivalent
• A.S. degree in a technical discipline preferred, or equivalent experience
• Minimum of 5 years of industry experience in a high-tech manufacturing, service repair or related environment

Minimum Qualifications

• Must be at least 18 years of age

Travel Requirements

• Typically requires travel less than 25% of the time

Physical Requirements and Work Environment

• Job duties are performed in a service repair hub environment.
• Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices