Van Shuttle Driver - DoubleTree Tudor Arms

DoubleTree - Tudor Arms; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking a Van Shuttle Driver to enhance guest experiences by providing safe and friendly transportation services. This role involves maintaining vehicle cleanliness, assisting with guest inquiries, and ensuring adherence to safety protocols. Ideal candidates will have a valid Driver's License and strong communication skills.

Qualifications

• Valid Driver's License with evidence of insurability and a good driving record.
• Strong communication skills and knowledge of local tourist attractions.
• Ability to lift/move luggage up to 75 lbs.

Responsibilities

• Safely transport guests and maintain vehicle cleanliness.
• Assist guests with inquiries and luggage.
• Document trips and adhere to safety protocols.

Skills

Communication

Customer Service

Driving

Education

High school diploma or equivalent

Job description

The Van Shuttle Driver at plays a crucial role in enhancing the guest experience by providing safe, timely, and friendly transportation services. The driver is responsible for transporting guests to and from assigned destinations, maintaining the cleanliness and safety of the vehicle, and assisting with guest inquiries and luggage.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Safely transport guests to/from assigned destinations using the property vehicle, adhering to all traffic regulations.

Regularly inspect vehicles for cleanliness, damage, tire pressure, and fluid levels. Refuel as necessary and report any maintenance needs.

Accurately document all trips and vehicle incidents, including damages or accidents, and report these to the manager/supervisor.

Greet guests upon arrival, assist with luggage, and provide information on hotel services and local attractions.

Park the vehicle in the designated location when not in use and ensure it is ready for the next trip.

Assist with guest relations, maintain cleanliness of hotel entrances and parking lots, and follow company SOPs.

Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.

Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction

Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.

Participate in daily hotel operations meetings and contribute to the overall hotel strategy.

Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations.

Comply with all Federal and State driving laws.

Qualifications:

Education: High school diploma or equivalent preferred.

Experience: Valid Driver’s License with evidence of insurability. Must have a good driving record.

Strong communication skills, both verbal and written. Knowledge of the city, particularly tourist attractions. Ability to respond to guest requests quickly and efficiently.

Ability to lift and move luggage up to 75 lbs, push and pull carts and equipment up to 200 lbs, and perform tasks in various environments, including outdoor settings.

Work may involve standing for extended periods, bending, stooping, and lifting. The position requires working outdoors and dealing with varying weather conditions