Value Performance Consultant

Advocate Health; Winston-Salem (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Advocate Health in Winston-Salem, NC is seeking a seasoned professional to lead performance improvement efforts across organizations, coaching teams in process redesign and measurement. The role drives interdisciplinary quality initiatives, utilizes reliable data analysis, and collaborates with leadership to achieve accreditation and value-based care goals.

The position requires expertise in quality improvement methodologies, facilitation, and effective communication.

Qualifications

• Knowledge of quality improvement methodologies, tools, and measures.
• Independent effective resolution of complex problems.
• Project Management methodology and tools.
• Statistical techniques to support analysis and interpretation of data.
• Ability to create reports, graphs, and other visual presentation materials, and effectively maintain statistical data.
• Analyze complex data, make inferences, and validate conclusions.
• Team and meeting facilitation techniques and tools.
• Evidence based, best practice resources. Ability to research and critique strength of evidence based and best practice recommendations.
• Conflict Management. Team Building. Ability to handle difficult situations and maintain professionalism.
• Efficient and effective physician practice operations.
• Adult learning theories and principles.
• Recognize diverse social styles and talent.
• Strong written and oral communication skills.
• Experience with Microsoft Office Suite.
• Knowledge of health technology, health insurance guidelines and regulatory standards, as they relate to the physician practice setting.

Responsibilities

• Expertly leads performance improvement efforts and coaches others in developing performance improvement capabilities with emphasis on process redesign and measurement.
• Plans and leads moderately complex interdisciplinary projects with on-time delivery and high quality.
• Uses quality improvement frameworks, data analysis, and EHR tools to support improvement initiatives.
• Uses statistical techniques to analyze and display clinical data and develop data collection tools.
• Leads meetings, analyzes trends, and maintains action plans with follow-up metrics.
• Promotes cross-departmental communication and stakeholder engagement across sites.
• Researches best practice strategies to improve processes and quality outcomes and supports implementation.
• Develops educational material and delivers training to diverse audiences.

Job description

Major Responsibilities

• Expertly leads performance improvement efforts and coaches others in the development of performance improvement capabilities with emphasis on process redesign and measurement; provides direction to assigned departments and customers within the organization in the planning of a systematic, organization-wide approach to continuous quality improvement. Applies a professional and calm style in challenging circumstances.
• Plans and leads moderately complex interdisciplinary projects, ensuring on-time delivery with high quality and coordination of resources. Collaboratively coordinates, facilitates, implements, and participates in quality improvement and value initiatives such as optimizing utilization in assigned ambulatory geographical areas. Participates in multidisciplinary quality improvement and value-based care teams and projects to support the accomplishment of quality improvement initiatives, value contract execution, and accreditation goals.
• Applies Advocate’s quality and high reliability improvement frameworks, methodologies, and tools, evidence-based practice, and data analysis to achieve optimal outcomes. Uses statistical techniques and tools to analyze and display clinical data. Assists in the development and enhancement of tools for accurate data collection and quality improvement initiatives. Reviews and analyzes quality data for accuracy, patterns, and trends. Participates in the development of improved Electronic Health Record tools to support Quality improvement initiatives in collaboration with key functional departments and leadership. Conducts chart reviews, audits, surveys, and uses other data collection methodologies as indicated.
• Uses sophisticated analytical thought to guide problem solving and identify innovative solutions. Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality, value, and clinical outcomes. Maintains awareness of emerging conflicts and potential risk situations and uses effective techniques to ameliorate or escalates to appropriate leadership for resolution.
• Leads department and performance improvement meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success. Meets individually with clinicians and their teams to assist with problem-solving, recommend and facilitate improvement strategies.
• Participates in the development of content for communication tailored to diverse audiences. Promotes cross-departmental communication, collaboration, and performance improvement. Ensures all key stakeholders receive consistent communication across departments and sites. Communicates findings and analysis of record reviews, audits, surveys, and other data to process owners and stakeholders.
• Researches and recommends best practice strategies to improve processes and quality outcomes and goals. Serves as a resource to leadership and clinicians for identifying and developing innovative programs/services to enhance quality, safety, and efficiency of operational workflows.
• Participates in the development and maintenance of educational material. Provides training/educational programs and in-services to a wide range of audience, including but not limited to large group physician meetings, office staff meetings, and on-site practice meetings, which can include clinical and non-clinical members. Serves as a resource and mentor to colleagues with less experience.

Licensure, Registration, and/or Certification Required

• Certificate in health care quality, patient safety or project management/Lean preferred and is required within 2 years of employment. Or equivalent internal program.

Education Required

• Bachelor’s degree or equivalent years of experience

Experience Required

• Requires 3 years' experience cumulatively in health care, clinical quality improvement, project management, or directly related fields.

Knowledge, Skills & Abilities Required

• Knowledge of quality improvement methodologies, tools, and measures.
• Independent effective resolution of complex problems.
• Project Management methodology and tools.
• Statistical techniques to support analysis and interpretation of data.
• Ability to create reports, graphs, and other visual presentation materials, and effectively maintain statistical data.
• Analyze complex data, make inferences, and validate conclusions.
• Team and meeting facilitation techniques and tools.
• Evidence based, best practice resources. Ability to research and critique strength of evidence based and best practice recommendations.
• Conflict Management. Team Building. Ability to handle difficult situations and maintain professionalism.
• Efficient and effective physician practice operations.
• Adult learning theories and principles.
• Recognize diverse social styles and talent.
• Strong written and oral communication skills.
• Experience with Microsoft Office Suite.
• Knowledge of health technology, health insurance guidelines and regulatory standards, as they relate to the physician practice setting.

Physical Requirements and Working Conditions

• Must have the ability to clearly communicate verbally, in person, and in writing with peers, leadership across varied departments and health care teams.
• Ability to sit for extended periods of time.
• Exposed to normal office environment.
• Operates all equipment necessary to perform the duties of the job.