Value Performance Consultant

Advocate Health; Macon (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Advocate Health seeks a qualified professional to lead ambulatory quality improvement initiatives, applying evidence-based methods and statistical analysis to improve patient care, safety, and efficiency.

You will guide departments across multiple practices, coach teams, and develop tools for data collection, reporting, and performance measurement in a demanding healthcare setting.

Qualifications

• Knowledge of quality improvement methodologies, tools, and measures.
• Independent effective resolution of complex problems.
• Project management methodologies and tools.
• Statistical techniques to support analysis and interpretation of data.

Responsibilities

• Leads performance improvement initiatives and coaches others in developing capabilities.
• Plans and leads multi-disciplinary projects with on-time delivery and high quality.
• Applies quality frameworks and uses data analysis to achieve optimal outcomes.

Skills

Quality improvement

Project management

Data analysis

Statistics

Communication

Facilitation

Education

Bachelor’s degree or equivalent years of experience

Tools

Epic

Job description

You will lead the implementation of quality improvement initiatives for assigned ambulatory primary care practices/clinics. Apply project management, quality, and safety improvement frameworks, methodologies, and tools, evidence-based and/or best practice, and statistical theory and tools for data analysis. Guide achievement of Advocates strategic imperative of top decile performance in quality, safety, service, and cost-effective patient care while demonstrating compliance with regulatory agencies.

Major Responsibilities:

• Expertly leads performance improvement efforts andcoachesothers in the development of performance improvement capabilities with emphasis on process redesign and measurement; provides direction to assigned departments and customers within the organization in the planning of a systematic, organization-wide approach to continuous quality improvement.Applies a professional and calmstyle in challenging circumstances.
• Plans and leads moderately complex interdisciplinary projects, ensuring on-time delivery with high quality and coordination of resources. Collaboratively coordinates,facilitates, implements, andparticipatesin quality improvementand valueinitiativessuch asoptimizingutilizationin assignedambulatorygeographical areas. Participates in multidisciplinary quality improvementandvalue-basedcareteams and projects to support the accomplishment of quality improvement initiatives, value contract execution,and accreditation goals.
• AppliesAdvocate’s quality and high reliability improvement frameworks, methodologies, and tools, evidence-based practice, and data analysis to achieveoptimaloutcomes.Usesstatistical techniques and tools to analyze and display clinical data.Assistsin the development and enhancement of tools foraccuratedata collection and quality improvement initiatives. Reviews and analyzes quality data for accuracy, patterns, and trends. Participates in the development of improved Electronic Health Record tools to support Quality improvement initiatives in collaboration with key functional departments and leadership.Conductschart reviews, audits, surveys,and usesother data collection methodologies asindicated.
• Usessophisticated analytical thought to guide problem solving andidentifyinnovative solutions. Utilizes facilitation skills, dataanalysisand statistical process control to effect improvement in quality, value, and clinical outcomes. Maintains awareness of emerging conflicts and potential risk situations and uses effective techniques toameliorateorescalates toappropriate leadership for resolution.
• Leads department and performance improvement meetings, analyzes trends of performance metrics/business unit level dashboards,identifiesopportunities for improvement, develops andmaintainsmanagement action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success. Meets individually with clinicians and their teams toassistwith problem-solving, recommend andfacilitateimprovement strategies.
• Participates in the development of content for communication tailored to diverse audiences. Promotes cross-departmental communication, collaboration, and performance improvement.Ensuresall key stakeholders receive consistent communication across departments and sites. Communicates findings and analysis of record reviews, audits, surveys, and other data to process owners and stakeholders.
• Researchesandrecommendsbest practice strategies to improve processes and quality outcomes and goals. Serves as a resource to leadership and clinicians foridentifyingand developing innovative programs/services to enhance quality, safety, and efficiency of operational workflows.
• Participates in the development and maintenance of educationalmaterial. Provides training/educational programs and in-services to a wide range of audience, including but not limited to largegroupphysician meetings, office staff meetings, and on-site practice meetings, which can include clinical and non-clinical members. Serves as a resource and mentor to colleagues with less experience.

Licensure, Registration, and/or Certification Required:

• Certificate* in health care quality, patientsafetyor project management/Lean preferred and isrequiredwithin 2 years of employment.
• *Or equivalent internal program

Education Required:

• Bachelor’s degree or equivalentyears of experience

Experience Required:

• Requires 3years' experiencecumulatively in health care, clinical quality improvement, projectmanagement,ora directly relatedfields.

Knowledge, Skills & Abilities Required:

• Knowledge of quality improvement methodologies, tools, and measures.
• Independent effective resolution of complex problems.
• Project Managementmethodologyand tools.
• Statistical techniques to support analysis and interpretation of data.
• Abilityto create reports, graphs, and other visual presentation materials, and effectivelymaintainstatistical data.
• Analyze complex data, make inferences, andvalidateconclusions.
• Team and meeting facilitation techniques and tools.
• Evidence based, best practice resources. Ability to research and critiquestrengthof evidence based and best practice recommendations.
• Conflict Management. Team Building. Ability to handledifficult situationsandmaintainprofessionalism.
• Efficient and effective physician practice operations.
• Adultlearning theories and principles.
• Recognize diverse social styles and talent
• Strong written and oral communication skills.
• Experience with Microsoft Office Suite.
• Knowledge of health technology, health insuranceguidelinesand regulatory standards, as they relate to the physician practice setting
• Ability to travel to different practices within the market area

Preferred:

• Experience using Epic or other EMR system
• Ability to shift between priorities
• Direct experience within ambulatory in a hospital or medical practice.
• Strong process improvement experience

Physical Requirements and Working Conditions:

• Must have the ability to clearly communicate verbally, in person, and in writing with peers, leadership across varied departments and health care teams.
• Ability to sit for extended periods of time.
• Exposed tonormaloffice environment.
• Operates all equipment necessary to perform the duties of the job.

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This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.