Value Delivery Manager - AgentC (Contract, 6 months)

Knotch, Inc.; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

Knotch, Inc. is seeking a Value Delivery Manager to enhance marketing operations through AI integration. The role requires strong client communication and project management skills to deliver high-quality outputs, making it perfect for candidates with a marketing background. The position is remote, allowing flexibility in work location across the USA.

Qualifications

• 5–8 years of experience in marketing operations or client-facing roles.
• Familiarity with enterprise marketing teams.
• Exposure to LLM tools like ChatGPT.

Responsibilities

• Lead daily execution across multiple enterprise accounts.
• Manage client priorities and project workflows.
• Build AI prompts to deliver marketing outcomes.

Skills

Client communication

Project management

Prompt writing

Workflow management

Problem-solving

Job description

About Knotch AgentC

AgentC is the easy button for overstretched marketing teams. We deliver execution-ready, verified outputs across content, media, journeys & growth—powered by Agentic AI and managed by expert operators. Our clients partner with us to move faster, scale campaigns, and drive measurable outcomes without increasing internal headcount.

The Role

We're hiring a hands-on Value Delivery Manager who combines AI fluency, marketing expertise, and client relationship skills to drive results for enterprise marketing teams. You will lead delivery across key accounts by managing client priorities, creating and coordinating human and AI workflows, and ensuring every output is fast, sharp, and aligned with the project goals. This is an individual contributor role where you will be hands-on keyboard daily, creating prompts and delivering marketing outcomes while serving as the primary client relationship owner.

Key Responsibilities

• Client Delivery & Project Management
  • Lead day-to-day execution of AgentC managed services across multiple enterprise accounts
  • Own intake, prioritization, deadlines, and resource assignment for each client workstream
  • Ensure all outputs meet brand standards, strategic objectives, and quality thresholds
  • Track progress, flag risks, and report performance across internal and client-facing channels
• AI-Enabled Workflows
  • Build prompts within AI platforms to deliver marketing outcomes
  • Develop AI outputs that translate client goals into actionable outputs
  • Identify automation opportunities that preserve quality and speed delivery
• Client Communication
  • Serve as the primary point of contact for assigned accounts
  • Manage status updates, delivery reviews, and troubleshooting with client stakeholders
  • Translate client goals into actionable briefs and tasks for the delivery team
• Collaboration & Onboarding
  • Work closely with sales, solutions, and product teams to align on client needs and capabilities
  • Support onboarding with delivery plans, playbooks, and operational setup

Experience

• 5–8 years in marketing operations, digital production, or agency delivery or client facing sales & marketing roles
• Familiarity with enterprise marketing teams and their workflows
• Exposure to prompt engineering, LLM tools (ChatGPT, Claude, Jasper), and content QA
• Experience coordinating work across internal teams, clients, and freelancers

Core Skills

• Project and workflow management across parallel deliverables
• Client communication and stakeholder alignment
• Prompt writing and QA for AI-generated content
• Light analytics: interpreting performance data and optimizing accordingly
• Comfort using Martech tools (GA, CMS platforms, Conductor, etc.)
• Nice to have - experience building AI Apps & custom GPTs

Mindset and Traits

• Highly organized and proactive in ambiguous environments
• Problem-solver who thrives on operational clarity and speed
• Team player with low ego and strong sense of accountability
• Fast learner who adapts as tools and processes evolve
• Consultative relationship building and business development mindset
• Comfortable presenting results and business impact to executive stakeholders

Our Benefits and Perks:

Salary -The expected salary range for this role is $80.00 - $150.00 per hour depending on experience.
Knotch is a fully remote company. Candidates can work from anywhere in the USA for this position.

Knotch is an equal opportunity employer. We strive to provide equal opportunities in all of our processes, including our hiring and employee experience. We pride ourselves on our three values: transparency, relentlessness, and inclusiveness.

We commit to daily work towards leading with empathy, reducing bias through periodic training, and engaging with and uplifting communities of marginalized groups. We condemn all forms of racism and discrimination on the basis of race, religion, ethnicity, nationality, gender identity, sexual orientation, age, marital status, pregnancy or parenthood status, veteran status, disability status or any other identifier. We encourage all employees, clients, investors, candidates, vendors, and friends of Knotch to deliver honest feedback directly or anonymously so that we may always seek to improve as an organization that is dedicated to diversity, equity, inclusion, and belonging.