Value Acceleration Engineer

Salesforce; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Salesforce is seeking an early-career Value Acceleration Engineer to join the Agentforce for Supply Chain, an AI-powered platform designed to design, automate, and run end-to-end business processes.

You will be embedded with enterprise customers and Customer Success teams to bring AI concepts to life and compress time-to-value.

Qualifications

• BS in CS or related field; GPA 3.5+; MS a plus.
• Early-career engineers (0–3 years) encouraged to apply.

Responsibilities

• Design and build Day 1 agentic workflows and blueprints for strategic customers.
• Participate in 90-day Value Acceleration programs to deploy 1–2 primary use cases in production.
• Troubleshoot bugs, unblock implementations, and address security or usability questions to shorten Time-to-Value.
• Lead sessions with customers and deployment strategists to align business needs with technical feasibility.
• Enable partners to take over ongoing build work after engagement.
• Document design decisions and build patterns for the use case library and roadmap.
• Provide feedback from customer edge to core engineering to inform features.
• Graduate rotation into a permanent builder role within product pods.

Skills

Builder mindset

Empathy

Communication

Problem-solving

Learning agility

Education

B.S. in Computer Science or related field, GPA 3.5+

MS degree a plus

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

Global supply chains still rely on slow, manual processes - email, spreadsheets, and fragmented data. The economy moves fast but supply chains don't, creating an inefficiency that affects the $13T of goods shipped annually and is one of the largest untapped opportunities in modern enterprise.Agentforce for Supply Chain is reimagining the supply chain with an AI-powered platform for designing, automating, and running end-to-end business processes. Customers are clamoring for more, rapidly expanding their use cases as we enter an exhilarating growth phase.We are looking for an early-career, highly driven Value Acceleration Engineer to join us for a unique, high-impact "tour of duty." In this forward-deployed role, you will be on the front lines of our post-sales engine, embedding directly with our enterprise customers and Customer Success teams to bring AI concepts to life and compress their time-to-value. You will be the technical muscle that unblocks implementations, designs agentic workflows, and helps gets 1-2 critical business processes live in production during an intensive 90-day window.This role is designed as a rotational "Field Residency." After spending your first 6-12 months mastering production edge cases, developing deep customer empathy, and learning the real-world complexities our customers face, you will rotate back into a core AFO product and engineering pod. You will bring those invaluable frontline insights with you to help us build the paved pathways of our future platform.

Responsibilities

• Day-to-Day & Project Execution
  • Work hands-on with strategic customers to design and build "Day 1" agentic workflows and blueprints.
  • Participate in 90-day Value Acceleration programs, acting as the technical builder to get 1-2 primary use cases live in production.
  • Quickly troubleshoot bugs, unblock implementation hurdles, and solve usability or security asks to drastically reduce Time-to-First-Value (TTFV).
  • Facilitate working sessions with customers and deployment strategists, bridging the gap between business needs and technical feasibility.
  • Enable and support implementation partners to take over ongoing build work post-engagement.
• Long-Term Goals & Strategic Impact
  • Document design decisions and build patterns from your bespoke customer engagements to feed our use case library and core product roadmap.
  • Serve as the feedback loop between the customer edge and mainline engineering, translating real-world friction into scalable product features.
  • Successfully graduate from your forward-deployed rotation, transitioning your hands-on deployment expertise into a permanent builder role within the core product pods.

Experience Gained & Impact Made

• Experience Gained: You will receive a masterclass in real-world software deployment. Through our Value Acceleration Residency curriculum, you will move rapidly from shadowing senior team members to independently owning end-to-end customer projects. You will learn how large enterprise supply chains operate on the ground, master customer empathy, and build a unique techno-functional skillset.
• Impact Made: Your work will directly accelerate time-to-value for our most strategic accounts, clearing onboarding blockers, and setting the stage for massive account expansion. You will be the critical link that turns a signed deal into a highly successful, live deployment.

Required Qualifications

• B.S. in Computer Science or related field, with 3.5+ GPA (M.S. is a plus). Early-career engineers (0-3 years of experience) are highly encouraged to apply.
• A builder's spirit (you've built something on the side just for the fun of it, stay on top of tech developments, etc.).
• High empathy and exceptional written and verbal communication skills; you must be comfortable presenting to external customers and navigating complex enterprise environments.
• A strong desire to learn both technical systems and business processes.
• Ability to thrive in a fast-paced, ambiguous startup environment where quick problem-solving is required to unblock implementations.
• Enthusiasm for a rotational model: excited to spend the first phase of your career at the company d