Valuation Support Customer Success Agent

J.D. Power; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in data and insights is seeking a Valuation Support Customer Success Agent to provide top-notch customer service over the phone and email. This remote role requires prior experience in customer support, alongside knowledge of MS Teams and the MS Office Suite. The ideal candidate will be positive, eager to learn, and passionate about vehicles, offering growth opportunities in a flexible work environment.

Benefits

Flexibility

Performance Rewards

Value Time Off

Qualifications

• Previous experience in a customer-facing/service-oriented role.
• Experience with inbound calls or response emails.
• Ability to deliver excellent customer service and sales support.

Responsibilities

• Answer inbound phone and email inquiries, providing support and sales information.
• Support valuation services team members and internal JD Power teams.

Skills

Customer Service

Sales Support

Phone Support

Email Support

MS Teams

MS Office Suite

Education

High School Diploma

Job description

Title: Valuation Support Customer Success Agent

Location: Remote Canada

Reports To: Customer Success Supervisor

The Role:

Providing support over the phone and email for valuation services customers, consumers, and internal teams at JD Power.

The Impact You Will Have in This Role:

You will provide front-line support and represent JD Power vehicle valuations.

What You'll Be Doing in This Role:

• Answer inbound phone inquiries and provide support and sales information to current and potential customers.
• Answer inbound email inquiries and provide support and sales information to current and potential customers.
• Support valuation services team members and internal JD Power teams.
• No weekends. Shift 9:30am-6:00pm EST; during training 8:15am-6:15pm EST. Availability required for an 8-hour shift.

Qualifications:

• Previous experience in a customer-facing/service-oriented role.
• Experience with inbound calls or response emails.
• Ability to deliver excellent customer service and sales support for JD Power vehicle valuation customers.
• Knowledge of MS Teams & MS Office Suite.

Preferred Qualifications:

• High School Diploma.
• At least 2 years of customer service experience.
• Contact center or inbound call center experience.
• Knowledge or passion for vehicles.

The Hiring Manager Says:

Looking for positive, eager-to-learn individuals with customer service experience who want growth opportunities.

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Value Time Off

Company Mission:

JD Power combines industry-leading data and insights with technology to solve clients’ challenges and ensure future success.

Our Values:

We aim to be Truth Finders, Change Makers, and Team Driven, fostering a diverse and inclusive culture.

We are an equal-opportunity employer, compliant with AODA/ADA legislation. For accommodations, contact [e-mail].

Note: We do not accept unsolicited agency resumes and are not responsible for related fees.