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Valuation Manager, Fine Jewelry & Watches

The RealReal

Manhasset (NY)

On-site

USD 65,000 - 94,000

Full time

28 days ago

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Job summary

A leading company in luxury resale is seeking a Valuation Manager for Fine Jewelry and Watches. This role involves facilitating client valuations, authenticating items, and providing pricing insights. Candidates should have a passion for luxury, strong communication skills, and relevant experience in a customer-facing role.

Benefits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (with Manager approval)

Qualifications

2-5 years experience in a luxury, customer-facing role.
Knowledge of fine jewelry and watches in primary or secondary markets.
Effective verbal and written communication skills.

Responsibilities

Facilitate valuation appointments and conduct real-time valuations.
Provide pre-consignment pricing based on guidance.
Ensure high conversion rates from appointments to consignments.

Skills

Attention to detail

Customer service

Communication

Problem-solving

Organizational skills

Education

Bachelor's degree from an accredited college or university

GIA coursework

Valuation Manager, Fine Jewelry & Watches

Join to apply for the Valuation Manager, Fine Jewelry & Watches role at The RealReal.

About The Role

As a Valuation Manager for Fine Jewelry and Watches at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit our Luxury Consignment Office. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will support supply drives through valuations, remote pricing, and educating our consignors, customers, and peers. Your passion and market expertise will help deliver a world-class experience. We seek a process-driven individual with extraordinary attention to detail eager to hone their skills.

What You Get To Do Every Day

Facilitate valuation appointments, providing a relaxed, educational experience to clients about their items' value.
Conduct real-time valuations and authentication using industry-specific tools.
Provide pre-consignment pricing to consignors and sales teams based on guidance from the Luxury Consignment Office.
Maintain understanding of pricing trends and sell-through velocity in your category by collaborating with Pricing and Authentication teams.
Be responsible for the sell-through and velocity of your personally priced products.
Ensure high conversion rates from appointments to consignments.
Work with Store Managers to understand customer needs and stay updated on in-store operations.
Support other requests as needed for the Luxury Consignment Office and Retail Store, as directed by the Senior Manager, Valuations Team.

What You Bring To The Role

Minimum Requirements:

Flexibility to work certain weekend days.
2-5 years experience in a luxury, customer-facing role.
Knowledge of fine jewelry and watches in primary or secondary markets.
GIA coursework preferred.
Bachelor's degree from an accredited college or university preferred.
Sales experience encouraged.
A passion for delivering a luxury experience daily.
Polished, professional presentation skills.
Ability to handle multiple complex, time-sensitive situations calmly.
Effective verbal and written communication skills.
Proactive initiative and organizational need anticipation, including meeting deadlines.
Ability to foresee potential obstacles and problem-solve to ensure smooth valuation processes.

Preferred Requirements:

Bachelor's degree from an accredited college or university.

Compensation, Benefits, + Perks

Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (with Manager approval)
More about our Benefits here.

p>The expected salary range is $65,581.10 - $93,687.00, considering various factors such as location, skills, experience, and internal parity. Salary is part of TRR’s total rewards, which may include bonuses, incentive pay, and benefits.

The RealReal is the world’s largest online marketplace for authenticated luxury resale, with 37 million members. We authenticate items with experts, including gemologists, horologists, and brand authenticators, inspecting thousands daily. As a sustainable company, we support the circular economy by giving new life to luxury items across categories like fashion, jewelry, watches, art, and home. We simplify selling with virtual appointments, pickup, drop-off, and shipping, handling all aspects from authentication to pricing, photography, listing, and customer service.

We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or veteran status. We consider all qualified applicants, including those with arrest or conviction records. Diversity and inclusion are core to our values, and we encourage you to learn more about our DEI initiatives.

Reasonable accommodations are available for individuals with disabilities. The physical demands include sitting, using hands, talking, standing, walking, reaching, climbing, stooping, lifting up to 10 pounds, and vision requirements for close work.

Additional Details