Validation - Training Specialist

TechDigital Group; New Jersey; Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a GMP LMS Specialist to enhance training processes within a dynamic office environment. The role focuses on managing training requests and providing technical support for the electronic Learning Management System (LMS). Candidates should possess strong skills in navigating eLMS and eDMS, with familiarity in GMP requirements being a significant advantage. This position requires excellent communication abilities, problem-solving skills, and a proactive approach to managing training discrepancies. Join a team that values efficiency and quality in training, while contributing to the development of a knowledgeable workforce.

Qualifications

• Experience with eLMS and eDMS is crucial for this role.
• Knowledge of GMP and Quality standards is essential.

Responsibilities

• Manage training curriculums and support LMS operations.
• Provide troubleshooting and resolve training discrepancies.
• Administer training metrics and general administrative support.

Skills

Navigating eLMS

GMP requirements knowledge

ServiceNow

Training module creation

Communication skills

Problem-solving

Decision-making

Education

2 years experience in pharmaceutical industry

Tools

SuccessFactors LMS

ServiceNow

Veeva GMP Systems

Job description

Job Title: GMP LMS Specialist
Work Schedule: Mon - Fri, Business Hours

Ideal skills/qualifications:

1. Intermediate to advanced skills navigating an electronic Learning Management System (eLMS) and electronic Document Management System (eDMS). Prior experience using SuccessFactors LMS preferred.
2. Candidate must be familiar with GMP requirements, preferably as part of a QA organization/department.
3. Important for the candidate to know: Navigates the LMS and Training Request ticket system (ServiceNow). This entails 60% of daily activities performed in 3 electronic systems to address training-related requests and deployment of assignments. Training will be provided; however, experience in one or more of those systems is very beneficial.
4. Experience as a GMP Qualified Trainer for Adult Learners would be a positive attribute.
5. Beginner to advanced experience in the creation of computer-based training modules (e.g., Captivate, Articulate, Storyline, etc.) would be valuable.

SCOPE OF POSITION:
This position is responsible for the accurate and timely processing of all training requests and successful updates to the electronic GxP Learning Management System (LMS). Provide technical support to the business as required for use of the LMS. Ability to clearly communicate both verbally and in written form.

REQUIRED COMPETENCIES: Knowledge, Skills, and Abilities

1. Must have basic cGMP and Quality knowledge.
2. Intermediate to advanced skills navigating an electronic Learning Management System (LMS) and electronic Document Management System (eDMS). Prior experience in SuccessFactors LMS preferred.
3. Functional responsibilities include support for the site's development of GMP training.
4. Intermediate to advanced skills in design, development, and implementation of training materials in multiple media.
5. Must be able to communicate verbally and via e-mails on a routine basis.
6. Must be an action-oriented, self-directed worker and customer-focused. Skilled in decision-making, problem-solving, planning, and organization.
7. Requires minimal direction, completes routine tasks with little or no supervision. Confident in making decisions for minor issues and recognizes Quality issues while working with a sense of urgency.
8. Follows established procedures and performs work as assigned.
9. Builds relationships internally with cross-functional teams as well as providing systems support.
10. Able to effectively multi-task and work independently.

DUTIES AND RESPONSIBILITIES

1. Manage and assign training curriculums for site personnel in LMS.
2. Administers the LMS and Training Management request system (ServiceNow); 60% of daily activities are performed in an electronic system to address training-related requests.
3. Provides support for miscellaneous requests.
4. Provide LMS troubleshooting.
5. Recognizes and resolves training discrepancies.
6. Reviews documents for Training Assessments via the eDMS and provides support to the Records Management team.
7. Responsible for providing training metrics for multiple levels of the organization as well as audit support.
8. Files all hard copy training documentation and provides general administrative support as required.
9. Contributes to projects and goals within the work group.
10. Performs other tasks as assigned.

EDUCATION AND EXPERIENCE (As Applicable)
Minimum of 2 years of experience in the pharmaceutical or related industry. Experience in the SuccessFactors, ServiceNow, and/or Veeva GMP Systems beneficial.

WORKING CONDITIONS: (US Only)
Work is performed in a typical office environment, with standard office equipment available and used. During events which may limit the number of employees allowed on site, ability to work remotely may be required. Work is generally performed seated but may require standing and walking for up to 10% of the time but not necessary. Lighting and temperature are adequate, and there are no abnormal conditions caused by noise, dust, etc. This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management.

Note: Location is handicap accessible and standing may not be required.