Valet Team Lead — 5-Star Guest Service & Ops

Metropolis Technologies

Miami Beach (FL)

On-site

USD 22,000 - 25,000

Full time

34 hours ago

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Job summary

Metropolis Technologies is seeking a Valet Supervisor at Kimpton Surfcomber Miami Beach to elevate guest experiences with a warm welcome and proactive leadership. You will oversee daily shift operations, guide the team, and ensure safety and efficiency in the busy parking environment.

The role requires at least 6 months of guest service, a valid driver's license, and clear English communication. Expect standing long hours outdoors, lifting up to 50 lbs, and a starting pay of $16 per hour plus

Qualifications

At least 6 months of guest service experience.
A valid state driver’s license with a safe driving record.
Age must be at least 18 years old.
Ability to communicate effectively in English (written and oral).
Maintain a professional appearance and demeanor at all times.

Responsibilities

Lead by example and guide the team to deliver 5-Star service to every guest.
Oversee daily shift operations and ensure smooth performance from start to finish.
Monitor and ensure adherence to Metropolis / SP+ Hospitality policies and procedures.
Act as the first point of contact for associates during the shift to resolve issues quickly.
Maintain the flow of the parking facility to ensure efficiency and safety at all times.
Assist with high-profile guests or service concerns on the spot.