Valet Supervisor

Zachry Hotels, LLC; San Antonio (TX); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Leave

Bonus Program

Disability Insurance

Employee Assistance Program

Tuition Reimbursement

Job summary

Zachry Hotels, LLC is seeking a Valet / Transportation Supervisor in San Antonio, TX. The role oversees valet and transportation operations, ensuring safe, efficient and guest-focused service in a full-service hotel environment.

Lead a team, supervise conduct, and coordinate with departments to support arrivals, VIP guests, and events. Must have a High School Diploma and a valid driver's license, with ability to lift up to 50 lbs and work outdoors. Competitive benefits included.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license with acceptable driving record.
• Experience in leadership and guest service.
• Ability to drive both manual and automatic transmission vehicles.
• Ability to stand, walk, and work outdoors for extended periods.
• Ability to lift up to 50 lbs.

Responsibilities

• Supervise daily valet parking and transportation operations during assigned shifts.
• Ensure timely and efficient vehicle retrieval, parking, and shuttle services.
• Monitor traffic flow, loading zones, and guest drop-off areas for safety and efficiency.
• Support group arrivals, departures, VIP guests, and special events.
• Supervise, train, coach, and motivate attendants.
• Assign duties, manage breaks, and ensure adequate staffing.
• Provide real-time feedback and assist with performance documentation.
• Maintain guest service standards and resolve issues promptly.
• Enforce safety policies and secure handling of keys and tickets.
• Maintain logs, reports, and shift documentation.

Job description

Pay: $19.00 per hour

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More Than A Job

Position Overview

The Valet / Transportation Supervisor supports the daily operations of the valet and transportation departments by supervising team members, coordinating vehicle and shuttle services, and ensuring safe, efficient, and guest-focused service delivery. This role serves as a key leader on the front line, ensuring service standards, safety protocols, and operational procedures are consistently followed in a full-service hotel environment.

What You’ll Do

Valet & Transportation Operations

• Supervise daily valet parking and transportation operations during assigned shifts.
• Ensure timely and efficient vehicle retrieval, parking, and shuttle services.
• Monitor traffic flow, loading zones, and guest drop-off areas to maintain safety and efficiency.
• Support group arrivals, departures, VIP guests, and special events.

Team Supervision & Leadership

• Supervise, train, coach, and motivate valet and transportation attendants.
• Assign duties, manage break schedules, and ensure adequate staffing levels.
• Monitor performance and provide real-time feedback to team members.
• Assist management with performance documentation and corrective actions.

Guest Service & Issue Resolution

• Ensure a positive first and last impression for all guests.
• Address guest concerns related to valet or transportation services promptly and professionally.
• Escalate issues to management as appropriate.
• Maintain service standards aligned with hotel brand expectations.

Safety, Security & Compliance

• Enforce safety policies, traffic laws, and valet procedures.
• Ensure secure handling of vehicle keys and accurate ticketing practices.
• Report accidents, incidents, damages, or safety hazards immediately.
• Partner with Loss Prevention and Management to mitigate risk.

Administrative & Operational Support

• Maintain logs, reports, and shift documentation.
• Assist with inventory of keys, equipment, and supplies.
• Support cash handling, gratuity controls, and reporting as required.
• Assist with audits and operational reviews.

Collaboration & Communication

• Communicate effectively with Front Office, Bell Services, Security, and Hotel Leadership.
• Coordinate with Engineering on vehicle or equipment maintenance needs.
• Relay operational updates and staffing needs to management.
• Support hotel-wide operational priorities and initiatives.

Additional Responsibilities

• Assist with training new hires and onboarding.
• Participate in department meetings and training sessions.
• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the job.

What You’ll Bring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previous valet, transportation, or supervisory experience preferred.
• Experience in hospitality or high-volume guest service environments preferred.
• Experience coordinating shuttle or fleet operations preferred.

Required Skills and Abilities

• Strong leadership and organizational skills.
• Excellent guest service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license with acceptable driving record.
• Ability to drive manual and automatic transmission vehicles preferred.
• Ability to stand, walk, and work outdoors for extended periods.
• Ability to lift up to 50 lbs.

Other Qualifications

• Ability to work flexible schedules including nights, weekends, and holidays.
• Professional appearance and adherence to grooming standards.
• Commitment to safety, accountability, and guest satisfaction.

Licenses or Certificates

• Clear driving record and valid Driver's License.

Benefits

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Location: 200 South Alamo Street, San Antonio, US, TX, 78205