Valet Supervisor

Hireology; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401K with company match

Hotel discounts

Paid holidays

Early access to earned wages

Job summary

SMI Hotel Group is seeking a Valet Supervisor to lead the valet team and ensure smooth operations, exceptional guest service, and strict adherence to safety protocols at our Richmond, VA property. You will train attendants, manage vehicle flow at the entrance, greet guests, park vehicles safely, and collaborate with front desk and other departments to deliver a seamless guest experience.

A valid driver's license, clean driving record, and strong customer service skills are required; the role

Qualifications

• Valid driver's license and clean driving record.
• Excellent driving skills for manual and automatic transmissions.
• Strong customer service and communication skills.
• Polite, friendly, and professional demeanor.
• Ability to handle guests' vehicles with care.
• Physical ability to assist with luggage and stand for extended periods.

Responsibilities

• Assist with managing and training valet attendants.
• Coordinate with departments to ensure guest experience.
• Evaluate attendants and provide feedback; implement corrective actions.
• Address guest concerns and resolve operational issues.
• Greet hotel guests and assist with entering/exiting vehicles.
• Assist guests in exiting and entering their vehicles and help with luggage if necessary.
• Safely park guests' vehicles and maintain orderly parking areas.
• Maintain clean valet stand and organize keys.
• Provide information about hotel services and local attractions.
• Monitor vehicle flow at the hotel entrance while ensuring safety.
• Keep track of vehicle keys and maintain storage system.
• Familiarize with vehicle types to handle them safely.
• Report damages or maintenance issues to hotel staff.
• Maintain professional appearance and dress code.
• Assist guests in emergencies and provide basic first aid.
• Collaborate with front desk to fulfill guest requests promptly.

Skills

Valid driver's license

Clean driving record

Customer service

Communication skills

Professional demeanor

Attention to detail

Physical fitness

Teamwork

Job description

A Valet Supervisor is responsible for leading and overseeing the valet team, ensuring smooth and efficient valet operations, excellent customer service, and adherence to safety and security protocils.

This position requires excellent customer service skills and the ability to handle various types of vehicles.

Benefits:

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages(full-time and part-time employees)

Key Responsibilities for the valet driver:

• Assist with managing and training valet attendants
• Coordinate with other departments to maintain a positive guest experience.
• Evaluate and provide feedback on valet attendant performance, addressing any issues and implementing corrective actions when needed.
• Address guest concerns, resolve operational issues, and implement solutions to improve valet service.
• Greet and welcome hotel guests and visitors upon arrival with a friendly and courteous demeanor.
• Assist guests in exiting and entering their vehicles, helping with their luggage, if necessary.
• Safely drive and park guests' vehicles in designated parking areas while adhering to safety and parking regulations.
• Maintain a clean and organized valet stand, ensuring it is free from debris and obstacles.
• Provide accurate and timely information to guests regarding hotel services, local attractions, and directions.
• Monitor and manage the flow of vehicles at the hotel entrance, maintaining order and ensuring guest safety.
• Keep track of vehicle keys and maintain an organized key storage system.
• Maintain familiarity with various vehicle types, including luxury cars, SUVs, and larger vehicles, to handle them with care and precision.
• Keep accurate records of parked vehicles and retrieve them promptly upon guests' requests.
• Assist in coordinating and communicating with hotel staff and other valet drivers to ensure efficient operations.
• Adhere to safety guidelines and traffic regulations when driving guests' vehicles.
• Report any damage or maintenance issues with guests' vehicles to the appropriate hotel personnel.
• Maintain a professional appearance and follow the hotel's dress code.
• Provide assistance to guests in emergencies, such as jump-starting a vehicle or providing basic first aid.
• Collaborate with the hotel'sfront desk to fulfill guest requests promptly.

Qualifications:

• Valid driver's license and a clean driving record.
• Excellent driving skills, including the ability to drive both manual and automatic transmissions.
• Strong customer service and communication skills.
• Polite and friendly demeanor with an emphasis on professionalism.
• Ability to handle guests' vehicles with care and attention to detail.
• Basic knowledge of local area attractions, restaurants, and businesses.
• Physical fitness to assist with luggage and walk or stand for extended periods.
• Ability to work in various weather conditions, including extreme temperatures and precipitation.
• Ability to work in a team and cooperate with other valet drivers and hotel staff.

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel valet driver, we want to hear from you.

SMI Hotel Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.