Valet Supervisor

ABM industries; Redmond (WA); On-site; USD 34,000 - 49,000; Full time

Job summary

ABM Industries is seeking a site supervisor in Redmond, WA to oversee operations and staff at an assigned location. You will lead a team, maintain client relationships, and ensure adherence to safety and quality standards.

The role requires supervisory experience, strong organizational skills, and the ability to train staff on standard cleaning methods and safety protocols. A valid driver’s license and Proficiency in MS Office are preferred.

Qualifications

• Minimum 2 years of experience supervising employees.
• Experience with parking industry is a big plus.
• Experience effectively managing teams: staff retention, counseling and development.
• Strong interpersonal and communication skills.

Responsibilities

• Establish and maintain strong client relationships with a positive customer service orientation.
• Serve as main point-of-contact for client liaisons; ensure quality standards and resolve service issues.
• Provide leadership and support; be available for emergency and off-hour support.
• Promote safety culture; train staff on PPE and safe movement practices.
• Plan and assign work schedules to meet service delivery expectations.
• Ensure timely responses to client-reported emergency cleaning situations.
• Train staff on building and property security protocols and standard cleaning methods.
• Train staff to store cleaning supplies and maintain SDS and OSHA compliance.
• Supervise site janitorial and porter staff and monitor timekeeping.
• Look for opportunities to increase revenue with additional billable work.

Skills

Leadership

Communication

Time management

Attention to detail

Team player

Education

High School Diploma or GED

Tools

MS Office

Job description

Pay: $30/HR to $30/HR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

This position will be directly responsible for the overall operation and supervision of staff at an assigned location.

Responsibilities

• Establish and maintain strong client relationships with a positive customer service orientation.
• Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
• Provide leadership and support while being available for emergency and off-hour support.
• Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
• Plan and assign work schedules to ensure service delivery expectations are achieved.
• Ensure timely responses to client-reported emergency cleaning situations.
• Train staff on building and property security protocols at each assigned client location.
• Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
• Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
• Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
• Train and manage Site janitorial and Porter staff.
• Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
• Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
• Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.

Qualifications

• At least 2 years of experience supervising employees.
• Experience with parking industry is a big plus.
• Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
• MS Office (Outlook, Word, Excel) proficiency required.
• Valid Driver's License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
• Proven ability to handle confidential information with discretion.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
• Resourceful team player with a positive outlook and approachable demeanor.
• High School Diploma or GED (Required)