Valet Ramp Lead - Customer Service & Operations

Evolution Parking and Guest Services; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A valet service company in Miami is looking for a Valet Ramp Captain to ensure the safety and efficiency of parking guest vehicles while delivering exceptional service. This role requires supervising valet operations, providing strong leadership, and maintaining positive guest relationships. Candidates should have an Associate’s Degree or equivalent experience, along with at least 2 years in a management position and experience in valet parking. This is an opportunity to work in a dynamic environment with potential for advancement.

Qualifications

• Must have an Associate’s Degree, High School Diploma, or GED, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Responsibilities

• Establish positive guest relationships through consistent delivery of customer service.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.

Skills

Customer service

Communication skills

Technology proficiency

Organizational skills

Attention to detail

Team collaboration

Education

Associate’s Degree or relevant experience

Tools

HRIS platforms (e.g., ADP)

Job description

A valet service company in Miami is looking for a Valet Ramp Captain to ensure the safety and efficiency of parking guest vehicles while delivering exceptional service. This role requires supervising valet operations, providing strong leadership, and maintaining positive guest relationships. Candidates should have an Associate’s Degree or equivalent experience, along with at least 2 years in a management position and experience in valet parking. This is an opportunity to work in a dynamic environment with potential for advancement.