Valet Ramp Captain

Evolution Parking and Guest Services; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Valet Ramp Captain to ensure safe, efficient, and courteous valet operations. You will lead staff, deliver exceptional guest service, and support the Guest Service Manager in daily operations.

Ideal candidates bring valet management experience, a valid US driver's license, and strong communication and organizational skills to coordinate guest flow and service excellence at a high-traffic venue.

Qualifications

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Responsibilities

• Establish positive guest relationships through consistent delivery of customer service.
• Greet guests professionally upon arrival and departure.
• Ensure attendants provide high levels of customer service.
• Provide strong leadership and lead by example.
• Monitor and maintain efficient traffic flow in the valet area.
• Supervise operations and resolve issues in absence of the Guest Service Manager.
• Retrieve and park vehicles safely in designated areas.
• Adhere to appearance and attendance standards and company policies.
• Follow site safety and security procedures and maintain a clean workspace.
• Participate in Crescendo Academy and Leadership Development programs.

Skills

Customer service

Communication skills

Technology proficiency

Organizational skills

Team collaboration

Attention to detail

Education

Associates / HS Diploma / GED

Job description

Valet Ramp Captain Job Description Job Summary

The Valet Ramp Captain will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff, and overall support to the Guest Service Manager.

Essential Responsibilities

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site-specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns.
• Ensure all keys are properly stowed in the key box.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.
• Other duties as assigned.

Minimum Education Required

• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.