Valet Ramp Captain

Evolution Parking and Guest Services; Sarasota (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Opportunities for advancement

Job summary

A parking service provider in Sarasota seeks a Valet Ramp Captain to ensure safety and efficiency in parking guest vehicles while delivering exceptional customer service. Responsibilities include supervising valet operations, maintaining guest relationships, and leading the team. Candidates should have a valid US Driver’s License and 2+ years of management experience in valet parking or related fields. This role offers opportunities for advancement and requires strong leadership and communication skills.

Qualifications

• 2+ years in a management position.
• Experience in valet parking.
• Valid US Driver’s License.
• Experience with HRIS platforms such as ADP.
• Experience with Customer Service.

Responsibilities

• Ensure safety and efficiency of parking guest vehicles.
• Supervise valet operations and resolve issues.
• Provide strong leadership and enhance team performance.
• Provide strong leadership to enhance team performance.
• Monitor and maintain efficient traffic flow in the valet staging area.
• Supervise valet operations and resolve issues in the Guest Service Manager’s absence.
• Retrieve and park vehicles carefully in designated areas.
• Follow appearance standards and approved uniform.
• Follow attendance standards as required by location.
• Follow company handbook and policies.
• Adhere to site safety and security procedures.
• Maintain a clean, neat work environment around ramp and related areas.
• Stow keys properly in the key box.
• Participate in Crescendo development programs.
• Other duties as assigned.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Technology proficiency

Team collaboration

Education

Associate’s Degree, High School Diploma or GED

High school diploma

GED

Tools

HRIS platforms (e.g., ADP)

Job description

Job Summary

The Valet Ramp Captain will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client’s expectations. This includes responding quickly to customers’ requests, providing caring interactions with all guests, leadership to other Valet staff, and overall support to the Guest Service Manager.

Essential Responsibilities

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site-specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns.
• Ensure all keys are properly stowed in the key box.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.
• Other duties as assigned.

Minimum Education Required

• Associate’s Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver’s License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.