Valet Parking Attendant - Winston Salem, NC

Parking Management Company; North Carolina; On-site; Full time

Job summary

An established industry player is seeking a Guest Service Associate to deliver exceptional customer service in a dynamic valet parking environment. This role involves safely parking and retrieving vehicles while ensuring a positive guest experience. You will be the first and last point of contact for guests, creating a welcoming atmosphere and adhering to safety protocols. The ideal candidate will possess strong communication skills, a customer service attitude, and the ability to handle challenging situations with professionalism. Join a company that values teamwork, offers growth opportunities, and provides a supportive work environment.

Benefits

Health Benefits – Medical, vision and dental insurance

401K

Supplemental Insurance – Life insurance and critical illness

Bonus opportunities

Internal leadership development program

Continuous nationwide growth opportunities

Paid time off

Paid training

Tuition assistance through Bellevue University

Nationwide discounts through Perks at Work

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Must have a valid driver's license and reliable transportation.

Responsibilities

• Provide courteous and efficient valet services, ensuring vehicle security.
• Conduct vehicle inspections and maintain cleanliness of valet areas.

Skills

Customer Service

Communication Skills

Dependability

Safety Awareness

Organizational Skills

Education

High School Diploma or GED

Tools

Mobile Application

Job description

Job Details

Job Location: Winston Salem NC - Winston Salem, NC

Position Type: Full Time / Part Time

Education Level: None

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: All Shifts

Job Category: Customer Service

Description

Job Title: Guest Service Associate
Department: Valet Parking Operations
Reports directly to: Guest Service Coordinator
Schedule: Full Time / Part-Time
Status: Non-Exempt
Compensation: $7.25 - $18.00 per hour PLUS daily Cash Tips
(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary:
The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.

Primary Objective:
The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to a seamless, high-quality guest experience.

Duties and Responsibilities:

1. Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
2. Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.
3. Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
4. Housekeeping: Keep valet areas clean, organized, and presentable at all times.
5. Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
6. Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.
7. Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.

Qualifications

Knowledge, Skills, and Abilities:

1. Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
2. Education/Experience: High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor are mandatory.
3. Certificates and Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
4. Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
5. Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
6. Dependability and Safety: Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.
7. Physical Demands and Work Environment: This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements.

How to Apply:
If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!

Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.

Additional Compensation and Benefits:

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University - Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will:
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.