Valet Parking Assistant Manager

Socket.dev; Boston (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

VPNE is seeking an Assistant Valet Manager to contribute to a safe and smoothly run operation at our Boston location. You will train and develop team members, enforce VPNE policies, and provide on-the-job coaching while coordinating with the Valet and General Manager.

The role involves scheduling, customer service excellence, vehicle handling, KPI tracking, and leadership to foster a positive team culture, with a Mon-Fri 2pm-11pm schedule and occasional on-call duties.

Qualifications

• 1+ years of experience in Hospitality or Customer Service.
• Proficient in English (verbal and written).
• Associate or bachelor's degree preferred.

Responsibilities

• Oversee schedule coverage to ensure full staffing and break coverage.
• Operate vehicles safely and manage vehicle flow.
• Track keys and vehicles throughout the operation.
• Maintain neat and clean work areas.
• Provide excellent customer service and greet guests.
• Be a point of contact for customer inquiries or needs.
• Manage incident responses (accidents, lost keys, code red) to maintain operations.
• Adhere to VPNE appearance standards and professionalism.
• Understand and support KPIs for VPNE.
• Lead a positive culture and coach team members.

Skills

Hospitality

Customer Service

Education

Associate or Bachelor’s degree

Tools

Microsoft Office

Dayforce

Parking Revenue Control Software

Job description

Position Summary

The role of the Assistant Valet Manager is to contribute to a safe and smoothly run operation at our location. The Assistant Manager maintains effective communication with the Valet and General Manager as needed. This position will be heavily involved with training and development of team members, implementation of VPNE policies and procedures to ensure that guidelines are being followed by all team members and providing on the job coaching and training as needed.

Schedule: Mon - Fri (2pm - 11pm)

Responsibilities

Operations Management- (ensuring the success of operations through continued preparation and communication; anticipating and resolving department needs (including but not limited to resources) by utilizing a proactive approach to daily operations preparedness)

• Oversee aspects of schedule and ensure that all positions have coverage at all times, including team member break times.
• Operate vehicles in a safe manner.
• Oversee tracking of keys and vehicles throughout the operation.
• Ensure work areas are neat and clean.
• Provide top-notch customer service to guests and ensure that all team members are greeting, smiling at, and helping guests as they arrive and depart.
• Be a point of contact for any customer inquiries or needs.
• Manage any impact situations (accident, lost key, code red, etc.) to maintain a high level of operations functioning
• Adhere daily to VPNE professionalism and appearance standards.
• Understand and support key performance indicators for VPNE.
• Lead a positive and supportive culture to encourage growth opportunities for team members.

People Management– (encourage a culture of ongoing feedback and positive reinforcement through recognition of desirable outcomes and development of staff; assist in the supportive coaching of team members and follow-up on any Performance Management items)

• Contribute to training and staffing management
• Enforce correct VPNE uniform with staff and enforce VPNE policies during every shift.
• Maintain organization at the location.
• Handle all team member relations issues in-house, using the team member relations as a resource when appropriate.
• Communicate with the People/HR team to understand and uphold processes and procedures.
• Assist with building a dependable team (recruit, hire, and train) in collaboration with the Talent Acquisition department.

Reporting– (conduct routine evaluations of operations metrics (such as revenue reports, budgeted hours, payroll) with the aim of promoting efficiency and reducing the cost to VPNE and/or clients; Analyzing information from reports to guide business strategy and make recommendations for the future)

• Track and submit expenses per VPNE policy
• Contribute to financial management: regularly audit location and review DCR’s daily.

Qualifications

Years of Experience: 1+ years of experience in Hospitality or Customer Service

Language Skills: Proficient in English both verbally and written

Education Requirements: Associate or bachelor's degree preferred

Requirements

• Ability to read, write and verbally communicate in English.
• Ability to organize cars efficiently.
• Ability to stand for long periods of time.
• Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.
• Ability to lift a minimum of 50 lbs.
• Be at least 18 years of age.
• Possesses a valid Driver’s License in state of residency.
• Be able to pass a criminal background check and RMV check when overseeing a valet operation.
• Possess organizational skills.
• Availability to work a flexible schedule including nights, weekends, and holidays.
• Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware.

VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.