Valet Parker | Playa Largo Resort & Spa

Shaner Hotels; Key Largo (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Playa Largo in Key Largo, FL seeks a courteous valet/porter to welcome guests and assist with luggage and vehicle services. You will escort guests to rooms, explain hotel amenities, and help with directions to local attractions, while maintaining security and room access confidentiality.

Responsibilities include handling guest requests, delivering items to rooms promptly, and ensuring lobby areas are orderly. A valid license, clean record, and some college preferred are valued attributes.

Qualifications

• Valid driver's license required for hotel valet duties.
• Excellent driving record and safe driving habits.
• Prior guest relations experience or training preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions helpful.
• Able to communicate clearly with guests and team members.

Responsibilities

• Transport guest luggage to/from guest rooms.
• Escort guests to rooms and explain hotel services and features.
• May perform valet services: drive, park, and retrieve vehicles.
• Greet guests on arrival and assist during their stay.
• Assist guests with loading/unloading luggage and items.
• Provide accurate directions to local attractions and transport options.
• Monitor lobby appearance and protect guest room access confidentiality.
• Handle guest requests and concerns to ensure satisfaction.

Skills

Valid Driver's License

Clean Driving Record

Guest Relations Training

Bilingual English/Spanish

Local Area Knowledge

Clear Communication Skills

Education

High School Diploma or Equivalent

Job description

Playa Largo features 175 luxury rooms and suites, including 10 private bungalows, a 3‑bedroom beach house, ballroom with private courtyard, private marina with boat ramp, a full‑service spa, salon, wedding lawn, sports courts, and fitness facilities. Playa Largo offers plenty of waterfront and indoor space for events ranging from weddings to private and corporate events. This property also features four restaurants and bars including an upscale steak house, fresh seafood restaurant, ceviche & sushi bar, in‑room dining, full banquet and catering department, pool & beach bar, and a sunset terrace.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors.
• Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
• Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
• Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
• Identify and explain hotel facilities and features to guests while escorting them to their room.
• Place guest luggage inside room.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Handle guest complaints by ensuring guest satisfaction.
• Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
• Monitor and maintain appearance of lobby areas and luggage holding room.
• Ensure confidentiality of hotel guests and security of guest room access.
• Other duties as assigned.

Responsibilities

Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards.

Qualifications

• Valid driver's license in the state of hotel's operations.
• Excellent driving record.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.