Valet Operations Supervisor

UnityPoint Health; Sioux City (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

UnityPoint Health - St. Luke's Downtown is seeking a Parking/Valet Senior Attendant to oversee day-to-day valet operations and ensure high-quality service delivery. You will supervise front-line staff, train new team members, and handle escalated situations while maintaining safety and financial controls.

The role emphasizes collaboration with security and facility operations to improve patient and visitor experiences, with 8-hour shifts Monday through Friday in a full-time capacity.

Qualifications

• Two (2) years good driving record and two (2+) years in customer service experience required.
• Valid driver's license when driving any vehicle for work-related reasons required.
• Basic Life Support within 30 days of hire required.
• Management of Aggressive Behavior within 90 days of hire required.
• IA Child and Adult Mandatory Reporter Training within 90-days of hire required.

Responsibilities

• Supervise valet and transport activities, ensuring smooth handoffs, prompt service, and courteous interaction with patients and visitors.
• Train and mentor new or junior parking/valet attendants, modeling customer service excellence and safe vehicle handling.
• Oversee vehicle inspection and documentation process to ensure accuracy and reduce liability.
• Coordinate transport support for patients and visitors requiring mobility assistance or wheelchair service.
• Respond to escalated issues and urgent situations with professionalism and urgency.
• Monitor staffing at valet stations and entrances; reassign team members as needed based on flow and volume.
• Serve as primary point of contact for guest service concerns related to valet operations.
• Maintain a consistent, positive presence to reinforce service standards and departmental expectations.
• Monitor daily parking operations, ensuring proper fee collection, ticket validation, and departmental charge accuracy.
• Maintain oversight of cash handling, ensuring compliance with financial protocols and reconciliation procedures.
• Conduct routine checks on all parking equipment; escalate issues to maintenance promptly.
• Ensure valet stations and parking areas are stocked with necessary supplies and maintained in clean, functional condition.
• Track and report on vehicle volume, traffic patterns, and ramp capacity to support operational decisions and improvements.
• Compile and submit daily activity and incident reports; flag safety, service, or workflow issues to management

Skills

Customer service

Driving

Cash handling

Education

High School diploma/GED

Job description

UnityPoint Health - St. Luke's Downtown is seeking a Parking/Valet Senior Attendant to oversee day-to-day valet operations and ensure high-quality service delivery. You will supervise front-line staff, train new team members, and handle escalated situations while maintaining safety and financial controls.

The role emphasizes collaboration with security and facility operations to improve patient and visitor experiences, with 8-hour shifts Monday through Friday in a full-time capacity.