Valet (Luxury High-rise)

FirstService Residential; Dallas (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Full comprehensive benefits

Paid holidays

401k with company match

Occasional travel

Job summary

FirstService Residential is seeking a professional Valet in Dallas to provide superior customer service in a luxury residential setting. You will greet residents and guests, assist with vehicle handling, and uphold a five-star experience throughout arrival and departure experiences.

Responsibilities include safe vehicle handling, shuttle service operations, incident documentation, and consistent professionalism in all interactions.

Qualifications

• Valid driver’s license required.
• DMV checks may be reviewed at management’s discretion.
• High school diploma or equivalent required.
• Two to three years of industry experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with ability to manage multiple priorities.
• Friendly, courteous, service-oriented, and able to maintain professional distance from residents/guests.
• Ability to work independently with minimal supervision.

Responsibilities

• Park and retrieve resident and guest vehicles safely and efficiently.
• Complete Museum Tower house car training and evaluation program with designated trainer.
• Drive a variety of vehicles safely, adhering to laws and internal safety controls.
• Operate house car shuttle service to pick up/drop off passengers as directed.
• Report concerns and incidents to management, concierge or leadership on site.
• Operate both automatic and manual transmission vehicles.
• Provide claim checks and instruct residents/guests on reclaiming vehicles.
• Demonstrate superior customer service and a genuine desire to serve.
• Greet and direct residents and guests arriving or departing.
• Work in weather-exposed environments and document incidents timely and accurately.
• Adhere to Front Desk procedures and complete daily shift checklists and incident reports.
• Willing to walk resident’s dog on request and clean up after the pet when needed.
• Adhere to FirstService Residential standards for resident/guest services.

Skills

Excellent verbal and written comms

Strong organizational skills

Friendly, courteous, service-oriented

Independent work capability

Customer service principles

Microsoft Office

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Overview

A Valet position with FirstService Residential requires a passion for people and dedication to always providing superior customer service within a luxury residential setting. The Valet position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. Daily, the Valet will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful Valet.

Description

Working as a FirstService Residential Valet means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Valet is a key member of the Concierge team and is responsible for providing a positive first and last impression to residents and guests when they arrive to and depart from the property. The Valet is expected to proactively approach, greet and acknowledge all residents and guests in a friendly, professional manner and provide quick, responsive customer service.

Your Responsibilities

• Parks and retrieves resident and guest vehicles from specified areas in a safe and efficient manner.
• Successful completion of Museum Tower house car driving training and evaluation program with designated trainer.
• Able to drive and maneuver safely a variety of type and sizes of vehicles, while adhering to all internal safety controls and state traffic regulations and laws.
• Capable to provide professional operation of the house car shuttle service to pick up and drop off passengers as directed.
• Immediately, report any concerns and incidents regarding position responsibilities or assigned duties to management, concierge or leadership on site.
• Capable of operating both automatic and manual transmission vehicles.
• Provides claim checks and instructs residents and/or guests on how to reclaim vehicle.
• Always demonstrates superior customer service and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Provides prompt and knowledgeable service to all residents and guests.
• Able to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
• Provides accurate and timely documentation of incidents reports, activity logs and status including claim checks, vehicle damage, statements, and conditions which require attention and/or repair.
• Adheres to all Front Desk procedures including, but not limited to: reviewing and completing daily shift checklists. completing incident reports for management; and responding to emergency situations.
• Willing and able to walk resident dog upon request and clean up after the pet when needed.
• Adheres to all FirstService Residential's standards for resident and guest services.

Skills - Qualifications

• Must possess a valid driver’s license.
• Employment is subject to review of DMV checks at the discretion of management.
• High school diploma or equivalency required.
• Two to three years of industry experience preferred.
• Must possess excellent verbal and written communication skills.
• Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
• Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
• Must be able to work independently with minimal supervision.

Experience/Knowledge/Abilities

Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadlines. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$17 - $19 / hour

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.