Valet Lead Attendant (Full Time) (36727)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA seeks a Valet Supervisor to oversee day-to-day valet operations, park and retrieve guest vehicles, and ensure courteous service. The role reports to Transportation management and requires a valid CA driver’s license and a clean driving record.

Qualifications include a high school diploma or GED with supervisory experience, along with strong English communication and customer-service skills.

Qualifications

• Must be able to communicate in English.
• High school diploma or GED with supervisory experience or training.
• Must have a valid California Driver's License and good driving record.

Responsibilities

• Supervise the day to day operations of the Valet Department during a shift and park/retrieve guest vehicles.
• Provide quality guest service and ensure courteous treatment of guests at all times.
• Promptly resolve guest complaints.
• Assist Transportation Manager in creating and administering policies and procedures.
• Maintain integrity of Valet Operations and secure valet claim checks.
• Receive/Return vehicles from/to guests and process transactions through POS.
• Assist with departmental personnel issues and possibly work a Valet Bank.

Skills

Guest service

English communication

Supervisory experience

Valid California Driver's License

Clean driving record

Education

High school diploma or GED

Job description

Job DetailsJob Location: Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270Position Type: Full TimeJob Category: Transportation

• Supervise the day to day operations of the Valet Department during a shift. Directly and through subordinates, parks and retrieves automobiles of guests of the casino.
• Provides quality guest service by ensuring that the Valet Department treats guests in a friendly and courteous manner, at all times.
• Promptly resolves guests complaints
• Assists the Transportation Manager in the creation and administration of company policies and procedures.
• Maintains the integrity of Valet Operations.
• Receives/Returns vehicles from/to guests.
• Assists Transportation Manager with departmental personnel issues.
• May be assigned to a Valet Bank.
• Responsible for the security and accountability of Valet Claim Checks issued to the Valet Department.
• Responsible for the security and accountability of guests keys that are left in the custody of the Valet Department.
• Ensures that all transactions are processed through the POS system.
• Ensures the completion of all departmental paperwork necessary for Valet Operations.

SUPERVISORY RESPONSIBILITIES

Supervises the Valet Attendants. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include planning, assigning and directing work; appraising performance; rewarding and disciplining employees per approved Casino policies; addressing complaints and resolving problems.

Qualifications

High school diploma or G.E.D. 1 year supervisory experience with 3 years related experience and/or training; or equivalent combination of education and experience. Must be able to communicate in English. Must have a valid California Drivers License and good driving record.

WORKING CONDITIONS

Must be able to work in a smoke filled environment. Must be able to stand for extended periods of time. Must be able to lift a minimum of 30lbs. Must be able to work in extreme weather conditions to include hot and cold weather.